Sales Agent - MBJ

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.

JOB SUMMARY: Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

• Handles outbound calls, emails and chats within specified time frame

• Provide enthusiastic, courteous and exceptional service to enhance customer satisfaction.

• Develop good product knowledge and use it to resolve issues.

• Effectively close sales

• Maintains performance standards of the company

• Maintain current product knowledge by using available resources post training

• Adhere to stated policies and procedures of the Company.

• Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility.

EDUCATION AND EXPERIENCE:

• Minimum 5 CXC passes including grade 1 or 2 in English A and Mathematics 

• Degree would be an asset

• 1 Year experience in telemarketing or face-to-face sales experience

• Aptitude for multitasking (work with multiple interfaces)

KEY COMPETENCIES:

• Strong negotiation skills

• Strong articulation and persuasive skills

• Interpersonal skills

• Communication skills - verbal and written

• Listening skills

• Problem analysis and problem-solving

• Attention to detail and accuracy

• Customer service  and sales orientation

• Adaptability

• Initiative

• An independent learner

• Goal oriented

• Ability to bridge to a sale by offering a product or service that could help the customer.

• Ability to handle rejection and upset customers with professionalism