IT Systems & Support Coordinator

IT Systems & Support Coordinator

Location

El Socorro

Salary

TTD$8,000.00 per month

Working Hours

Monday to Friday: 8:30 a.m. to 5:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.

 

We are seeking a hands-on and solutions-oriented IT Systems & Support Coordinator to join the team.

This role will serve as the organisation's primary internal IT resource and will play an important role in supporting business operations through the effective administration of Zoho applications, user support, website and digital platform coordination, vendor management, infrastructure oversight, and ongoing system improvements.

The successful candidate will have the opportunity to work across multiple areas of the business while contributing to technology-driven improvements that enhance efficiency, productivity and overall operational performance.

 

Key Responsibilities

• Provide day-to-day IT support across the organisation.
• Administer and maintain Zoho One applications, including CRM, Inventory and People.
• Maintain and coordinate website updates, digital platform functionality and issue resolution.
• Coordinate with IT vendors and service providers to ensure timely resolution of issues and continuity of service.
• Manage day-to-day coordination of devices, user access and system setup.
• Troubleshoot infrastructure, network and connectivity issues and coordinate resolution with external vendors or service providers where required.
• Maintain day-to-day oversight of servers, cloud systems and backups, including monitoring, troubleshooting, issue resolution and coordination with external vendors or service providers where required.
• Coordinate workflow improvements and support digital initiatives across departments.
• Support and coordinate the practical use of AI and digital tools to improve operational efficiency where appropriate.
• Assist with maintaining IT asset records, system documentation and user access controls.
• Support ongoing improvements to business systems, processes and technology platforms.

 

What You'll Be Working With

• Zoho One (CRM, Inventory and People)
• Microsoft 365
• Company websites, e-commerce platforms and digital systems
• AI and productivity tools
• Network, server, cloud, backup and infrastructure environments
• Cross-functional business systems and workflows

 

What We're Looking For

We're looking for someone who enjoys solving problems, improving systems and helping people get the most out of technology. The ideal candidate is organised, proactive, technically capable and comfortable taking ownership of issues through to resolution.

 

Requirements

• Diploma or Degree in Information Technology or a related field.
• 2 to 4 years' experience in IT support or systems administration.
• Experience supporting and coordinating Zoho One applications or similar business systems strongly preferred.
• Strong troubleshooting and problem-solving skills.
• Exposure to AI tools, digital platforms or e-commerce environments is an asset.
• Strong organisational skills and the ability to manage multiple priorities.
• Exposure to website management, AI tools or e-commerce platforms is an asset.
• Demonstrated ability to take ownership of issues and follow through to resolution.

 

Compensation

• Compensation will include performance-based incentives where KPIs are satisfactorily met.