General Manager

The General Manager will lead the end-to-end operations in Jamaica. This role is accountable for profitability, operational efficiency, market expansion, distributor performance, and sustained execution excellence.

The GM will execute strategies approved by the Board of Directors and provide strong leadership across sales, marketing, warehousing, logistics, finance interfaces, and field execution

Strategic & Operational Leadership

• Lead the development and implementation of the company’s strategic plan, aligned with the regional growth objectives.
• Direct annual budgets, P&L performance, operational plans, and resource allocation.
• Oversee all operational functions including sales, marketing, warehousing, logistics, customer service, and finance-related interfaces.
• Ensure a robust Business Continuity Plan is in place to protect operations against force majeure events, regulatory changes, pandemics, or IT disruptions.

Distributor & Market Execution Management

• Build, develop, and optimize the performance of all third-party distribution partners, ensuring superior market execution, service levels, and availability.
• Manage achievement of revenue, volume, distribution, and penetration targets across all channels.
• Maintain competitive intelligence to adjust market, pricing, and commercial strategies.

Organizational Performance & Team Leadership

• Establish organizational structures, processes, and KPIs to support growth and long-term scalability.
• Provide direct leadership to managers and supervisors; ensure accountability and high performance.
• Partner with Human Resources to drive recruitment, training, field development, succession planning, and employee retention.
• Foster a culture of continuous improvement, data-driven decision making, and operational discipline.

Stakeholder, Regulatory & Group Alignment

• Ensure full compliance with local statutory, regulatory, labor, and operational requirements.
• Build and maintain relationships with key business partners, vendors, customers, and governmental authorities.
• Collaborate closely with Corporate teams (Marketing, Finance, Supply Chain, Production, Customer Service) to align Jamaica operations with group strategy.

PREFERRED SKILLS

• Strong analytical capability and data-driven mindset
• Proven leadership and team-building abilities
• Exceptional commercial and business acumen
• High execution discipline; quality and performance focused
• Strong distributor management experience
• Customer relationship management
• Excellent interpersonal and communication skills
• Proficiency in Excel, PowerPoint, BI tools, and ERP systems

MINIMUM QUALIFICATIONS & EXPERIENCE

• Business Administration, Management, Marketing, or related field.
• Minimum 10 years of experience in FMCG, including strategic leadership roles.
• Minimum 5 years in a senior managerial capacity with direct responsibility for third-party distributor management.
• Demonstrated success driving commercial and operational performance in a consumer goods environment.