Executive Education Operations Coordinator (JESS)

The KJESS Deployment Officer will be contracted to support the training deployment, customer service, marketing, and administrative needs of the Strategic Events Leveraging Learning (SELL) team.

Executive Education Operations Coordinator
Job Level: Officer                                                                                
                                                                                

OVERVIEW:
KPMG Jamaica has a delivery center named “Jamaica Extended Support Services (JESS)” operating from Kingston, which is contracted to provide back-office support to its member firm KPMG United States (“the Client”). 


JOB SUMMARY: 
The KJESS Deployment Officer will be contracted to support the training deployment, customer service, marketing, and administrative needs of the Strategic Events Leveraging Learning (SELL) team. SELL is the client-facing learning & development organization within KPMG LLP, known in the marketplace as KPMG Executive Education (Exec Ed). 

In this role, under the oversite of the deployment associate director, with guidance and direct supervision by the deployment leads, you will complete a variety of recurring and ad-hoc tasks related to the deployment of in-person and virtual programs, including  KPMG F&A Executive Symposium and KPMG Momentum.

Key responsibilities include supporting the end-to-end CPE (Continuing Professional Education) process, including Learning Management System (LMS) course build support, facilitating required approvals, and performing all CPE closeout tasks for our Symposium and Momentum participants.  

You will support the customer service team in responding to routine learner and stakeholder inquiries, with a focus on Symposium and Momentum-related inquiries and other reoccurring inquiry types. 

The ideal candidate thrives in an environment that requires managing multiple discrete projects concurrently, demonstrates strong attention to detail, and enjoys learning about many different areas of the business.



JOB RESPONSIBILITIES
Customer Service 

• Assist in responding to routine client inquiries via email communications for the general Executive Education mailbox and the Momentum specific mailbox.
• ​Process Symposium sponsorship requests.

​Deployment 

• Perform aspects of the deployment life cycle of our Symposium and Momentum sessions including advancing the CPE approval process, maintaining documentation on SharePoint/Teams Channels, and working with Events and Meetings for Cvent surveys/links/reports/etc.
• ​Support opportunity tracking and other documentation initiatives within Engage (SalesForce).
• Assist with communications for Symposium and Momentum, including updating communication plans, populating communication templates into .oft files, completing Orchestrate submissions, submitting requests to maintain the internal website, and creating meeting planners from the Momentum Outlook shared mailbox.
• ​Assisting with special projects related to client learning & development on an as needed basis.

​

EDUCATION/EXPERIENCE

• Bachelor’s degree from an accredited college/university
• ​Minimum 1-2 years progressive work experience, preferably in a large corporate environment or professional services firm
• ​Experience working with technology, and a desire to develop new technical capabilities
• ​Excellent written and verbal communication and organization skills and detail-oriented capabilities
• ​Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint, SharePoint, and Outlook
• ​Experience with LMS administration (ideally Cornerstone OnDemand) is preferred, but not required
• ​Learning and development experience is preferred, but not required 
• ​Basic knowledge of the US National Association of State Boards of Accountancy (NASBA) requirements and CPE administration is preferred, but not required
  

COMPETENCIES


Business Competencies
Project Management:

• Completes assigned tasks on time and proactively provides status updates
• ​Demonstrates strong attention to detail on deliverables (effectively error-checks own work)
• ​Takes ownership and responsibility for completing assigned tasks with limited supervision

Communications:

• Conveys an understanding of the topic or subject matter of his/her work
• ​Exhibits strong note-taking skills: able to summarize clearly and concisely
• ​Listens actively and responds to the input of others
  

Critical Thinking:

• Differentiates relationships between the various parts of a problem or situation
• ​Identifies potential issues and risks while performing work tasks
  

​Knowledge Management:

• ​Leverages knowledge to adjust and adapt as assignments evolve and change
  

Leadership Competencies
Apply a Strategic Perspective:

• Asks questions to better understand the bigger picture 
• ​Follows strategic plan and goals set by management
• ​Prioritizes activities to align with strategic goals
• ​Takes action to avoid an approaching problem that may impact future service delivery

​

Build Collaborative Relationships:

• Adapts communication style to various audiences
• ​Demonstrates respect and consideration when collaborating with others 
• ​Uses collaboration tools effectively to enhance daily interactions
  

​Drive Quality  

• Commits to delivery and maintenance of high-quality work on a timely basis
• ​Focuses on continuous improvement to uphold high standards of quality work 
• ​Maintains high standards of work even during difficult situations
• ​Strives to be flexible and agile to help improve service delivery
• ​Uses professional judgment when communicating with clients
  

​Take Opportunities to Learn and Adapt

• Consistently looks for ways to improve oneself and acts on it
• ​Demonstrates perseverance when faced with uncertainty or ambiguity
• ​Receptive to feedback from all levels and modifies behavior as a result
  
  

SPECIAL CONDITIONS

• JESS uses a hybrid work model, allowing staff to work from home in Jamaica or in the office. Employees must be in the office at least five days per month, with more days possible if required by business needs
• ​You are expected to use KPMG-approved Generative AI tools to support your daily work tasks.
• ​Expected to work in a fast-paced team environment.
• ​Will be working primarily in a paperless environment and expected to be using information systems for the entire workday to access data or perform activities.
• ​May be required to work extended hours periodically or on public holidays.
  ​

Apply now to be part of a team that values precision, collaboration, and continuous learning.

Please click here to view Job Description and APPLY for the role.

We thank all interested applicants however, only shortlisted candidates will be contacted.


Learn more about K-JESS here: K-JESS Homepage


© 2026 KPMG Jamaica Extended Support Services Limited, a company incorporated in Jamaica and a member firm of the KPMG global organization of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.