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British Virgin Islands Health Services Authority


British Virgin Islands Health Services Authority

  • British Virgin Islands
  • See description
  • Permanent full-time
  • Updated 09/10/2017
  • Human Resource




The B.V.I Health Services Authority (a client-centered healthcare organization) invites qualified and professional applicants for the position of COORDINATOR- PATIENT BUSINESS SERVICES.  The Coordinator is responsible for maximizing the collection of medical service payments and reimbursements from patients, insurance companies and guarantors. Responsible for insurance eligibility processes, charge processing, claims management, payment processing, collections and accounts receivable management, customer services relative to revenue cycle and all other revenue cycle activities (the financial process related to a patient’s clinical encounter). 

PRIMARY DUTIES & RESPONSIBILITIES (included but not limited to):


  1. Management oversight of all business related functions of the patients’ visit from point of entry to accurate adjudication of the patients’ accounts.


  1. Implement and maintain standard operating procedures for Patient Business Services including admissions, billing, collections, accounts receivable and financial planning for patients.  Ensure consistent company-wide adherence.


  1. Regularly provide the Financial Comptroller with revenue cycle status including reports and metrics to assist in analyzing trends, refining processes and improving efficiencies.


  1. Monitor aged accounts and ensure that appropriate collections procedures are being followed.


  1. Resolve escalated reimbursement issues with NHI and other third party payers.


  1. Ensure that the team’s goals are properly defined and clearly established.


  1. Implement the plans, programs and projects of the Patient Business Services team, adhering to prescribed deadlines and schedules.


  1. Ensure that all communication and relevant information pertaining to the team are cascaded to the proper channels within the team in particular, and the organization in general.


  1. Ensure that every team member understands his/her job description and the desired results associated with his/her work.


  1. Develop and formulate performance measures and standards for the team, as basis for the conduct of annual performance management review.


  1. Review and evaluate the performance of the team on a regular basis to ensure that the team’s overall performance is on track and well within the pre-established goals and objectives.


  1. Track and monitor key performance indicators (to be established with the Financial Comptroller).



  • Ensure that all activities are audited daily and invoices do not remain in draft, unless necessary. 
  • Ensure that reports are generated monthly for all Outpatient and Specialty clinics. 
  • Ensure that Invoices are generated monthly for all Government departments and the Aids Foundation. 
  • Ensure that all Community Clinics adhere to the Admitting and Cash Handling policies and submit all requisite reports in a timely manner. 
  • Perform other related functions that may be assigned from time to time by the Revenue Cycle Manager and/or the Financial Comptroller.

Minimum Requirements:


Education & Experience

v  Minimum of a BA in Administration, Business, Healthcare Management, Health Information Management or related field.

v  Strong knowledge of medical insurance billing and collections.

v  Proficiency in Microsoft Office.

v  Strong managerial competencies in the areas of leadership and team development, managerial coaching and mentoring and developing high performance teams.

v   At least two (2) years supervisory experience, successfully resolving a variety of people issues.

v  Knowledge and experience with computerized Health Information systems.

Licenses and/or registrations

v  Certification in Medical Coding and Billing.

Knowledge, skills and abilities

v  An effective communicator at all levels in the organization, with strong oral, written and persuasive skills.

v  Strong managerial competencies in the areas of leadership and team development, managerial coaching and mentoring and developing high performance teams.

v  Superior judgment, negotiation and decision making skills.

v  Organized and pays keen attention to detail.

v  Strong analytical skills, ethics and a high level of personal and professional integrity.

v  Keen analytic, organization and problem solving skills. Personal qualities of integrity and credibility.

v  Strong interpersonal, written and verbal communication skills; experience in effectively communicating key data, including presentations to senior management, board or other outside partners.

Physical Demands

v  The physical demands are minimal and typical of similar jobs in comparable organizations.


Work Environment

v  The work environment is representative and typical of similar jobs in comparable organizations.



v  Commensurate with qualifications and experience.


CLOSING DATE: 31st December, 2016

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British Virgin Islands Health Services Authority

British Virgin Islands Health Services Authority

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