Automotive Parts Manager

Responsible for managing, controlling, and optimizing the flow of parts and accessories to support both the service center and retail customers, delivering excellent customer service.

Duties & Responsibilities

A. Inventory Management & Controls

• Oversee the ordering, receiving, storage, and issuance of all parts and accessories.

• Maintain optimal stock levels through demand forecasting, safety stock analysis, and monitoring fast- and slow-moving parts.

• Implement strong inventory controls to minimize pilferage, obsolescence, and discrepancies.

• Conduct regular cycle counts and annual stock counts; investigate and resolve variances.

B. Operations & Workflow Excellence

• Manage daily operations of the Parts Department, including counter sales, and service center parts supply.

• Ensure efficient coordination between the Parts Department and Service Center to reduce vehicle downtime and improve job flow.

• Maintain accurate parts pricing, costing, and margin management in the Dealer Management System (DMS).

C. Supplier & Logistics Management

• Coordinate with Toyota Japan and other authorized suppliers on lead times, backorders, and special orders.

• Monitor inbound shipments, customs documentation, and warehouse intake processes.

• Report shortages, damage, or quality issues to suppliers and ensure timely resolution.

D. Financial Performance & Reporting

• Drive profitability by managing margins, sales targets, budgeting, and expense control.

• Prepare monthly management reports on sales performance, inventory valuation, obsolescence, and fill rates.

• Ensure accurate and timely posting of goods receipts, stock adjustments, and costing updates.

E. Customer Service & Relationship Management

• Ensure excellent service delivery to internal and external customers.

• Address escalated customer concerns promptly and professionally.

• Build strong relationships with fleet customers, body shops, and corporate clients to drive parts sales growth.

F. Leadership & Team Development

• Lead and supervise Parts Advisors, Counter Clerks, Warehouse Staff, and Delivery personnel.

• Provide coaching, performance feedback, and technical/product training.

• Develop staffing plans to support operational needs and customer demand.

• Foster a culture of teamwork, accountability, and customer-focus.

G. Compliance, Safety & Standards

• Maintain strict compliance with brand owner standards, environmental guidelines, and safety procedures.

• Ensure proper documentation for warranty parts, core returns, irreparable parts, and scrap disposal.

• Oversee adherence to audit requirements, both internal and from Toyota regional offices.

Experience

✓  Minimum of a Bachelor’s Degree in Business Management/ Administration/ Marketing with at least 2 – 3 years’ experience in sales or marketing in a medium – large scale organization at a senior level
✓  Motor vehicles experience will be an asset

Skills & Requirements
✓  Good communication skills
✓  Professionalism
✓  Excellent customer service
✓  Proficient in the use of Microsoft Office
✓  Excellent interpersonal skills
✓  Ability to work effectively in a team environment
✓  Familiar with automotive parts and ordering procedures
✓  Excellent managerial and supervisory skills

Must be able to live and work in Guyana.