Assistant Operations Manager

The Assistant Operations Manager plays a pivotal role in supporting the Operations Manager by providing effective leadership and coordination across all aspects of the Manta Lodge & Dive Centre operations.

Job Responsibilities

• Assume the role of the Operations Manager during their absence, ensuring continuous, smooth operations and maintaining leadership presence across the property.
• Monitor departmental workflows to maintain operational efficiency and identify areas for improvement.
• Support inventory control across all departments, ensuring that adequate stock levels are maintained and that operational needs are met.
• Assist in driving revenue through strategic planning, promotions, and upselling opportunities.
• Work alongside the Operations Manager to monitor and control operational costs without compromising on quality or guest satisfaction.
• Collaborate with the Operations Manager to oversee all aspects of hotel operations ensuring all departments function cohesively and efficiently.
• Lead, motivate, and mentor a dynamic team, ensuring all staff are properly trained, engaged, and aligned with the company’s vision and values.
• Foster a positive work environment that encourages collaboration, growth, and high performance.
• Assist with developing, implementing and monitoring key performance indicators (KPIs) across departments and provides the Operations Manager with detailed reports, insights, and recommendations for improvements.
• Ensure that all required daily reports and operational summaries are processed efficiently and accurately.
• Uphold rigorous standards for cleanliness, safety, and compliance by ensuring adherence to health and safety protocols and operational guidelines.
• Participate in property inspections to ensure the physical condition of the property is maintained to the highest standards.
• Assist in preparing the property’s annual operating budget in alignment with strategic goals.
• Assist in creating and managing staff schedules, ensuring optimal staffing levels based on occupancy and operational demands.
• In conjunction with the Operations Manager, develop policies and procedures in line with the property’s needs and approved direction.
• Provide payroll support and ensure accurate employee attendance records.
• Perform any other responsibilities as assigned.

Education and Job Experience

• At least 8 years’ experience in the hospitality industry, with at least 5 years’ senior level experience.
• Associate of Arts Degree in Business Management, Hospitality or related field.
• Any other suitable combination of qualifications and experience may be considered.

Knowledge, Skills and Abilities

• Ability to maintain a flexible work schedule, including evenings, weekends and public holidays, to meet the demands of the property’s operations and guest expectations.
• Strong background in customer service, with the ability to create an environment focused on guest satisfaction and service excellence.
• Highly detail-oriented with a focus on maintaining high standards in all operational areas while ensuring all deadlines and expectations are met.
• The ability to work effectively under pressure in a fast-paced environment while remaining calm and composed when dealing with challenges, ensuring swift, effective resolutions.
• Excellent interpersonal skills with the ability to resolve conflicts professionally and negotiate effectively.
• Knowledge of relationship management, particularly with corporate entities, state agencies, and utility providers, with the ability to leverage professional networks for operational success and efficient resolution of issues.
• In-depth knowledge of facilities management, food and beverage service standards, and housekeeping operations.