Assistant Manager

We are seeking an experienced, organised and result-driven Assistant Manager to lead and oversee the daily operations of our supermarket.

• Supervise all store employees and departmental supervisors
• Enforce company policies, procedures, and standards
• Issue disciplinary actions and escalate to HR when needed
• Approve schedules, task assignments, and operational decisions
• Monitor stock, inventory, and shrinkage
• Review CCTV for operational and security purposes
• Communicate updates and recommendations to senior management
• Assist in daily store operations and rostering
• Ensure departments operate efficiently and meet standards
• Monitor workflow, productivity, and service delivery
• Identify gaps and implement corrective actions
• Meet daily, weekly, and monthly operational targets
• Conduct daily department walkthroughs
• Train and develop supervisors and staff
• Manage staff efficiently, promote cross-training
• Assign and monitor tasks and performance
• Conduct daily briefings and promote discipline, teamwork, and professionalism
• Handle customer complaints and ensure high service levels
• Build customer relationships and encourage loyalty
• Assist in achieving sales and profit goals
• Support sales strategies, promotions, and merchandising
• Control labor costs and operational expenses
• Oversee stock ordering, storage, and rotation (FIFO)
• Conduct stock checks and loss prevention
• Ensure merchandising and product display standards
• Ensure compliance with company policies and safety standards
• Maintain a safe, clean, and secure work environment
• Communicate effectively with management and HR
• Coordinate departments and provide performance updates
• Recognize and develop staff potential
• Act as Store Manager when required
• Perform other duties as assigned by management