Senior Sales Support Analyst

PRIMARY RESPONSIBILITIES:

• Provide administrative support to the Director of Sales, retail branches and Retail Sales Support department
• Design and execute special reports and dashboards on sales performance for local/regional management
• Maintain competitive, import and other relevant sales statistics for retail, B2B and other operational areas
• Prepare and disseminate periodic sales reports for retail units including KPI Commissions Reports and Performance Dashboards to facilitate the timely and accurate payment of incentive pay
• Provide sales conversion tracking, as needed, of all conversion reports received for all retail units and prepare and disseminate conversion dashboards
• Provide performance tracking on prospecting, marketing, competitive pricing for the business as well as on all relevant KPIs for all operation resources including but not limited to CSRs, OSRs, cashiers and other relevant retail units’ resources
• Conduct analysis on branch performance, utilising various data points, for the creation of performance metrics and dashboards for sales leadership
• Complete monthly and quarterly branch reporting data, dashboards and leaderboards, in support of the financial reporting function of the Sales Division
• Provide periodic data analysis to all business units as may be required and create and deliver presentations on all performance findings
• Track and maintain an accurate history of sales performance data and reports while disseminating quarterly and monthly sales and other performance targets to the Store Management and teams
• Visit stores periodically to understand their needs and support key branch management functions across business units