RCC Coordinator

To manage and maintain the communication center database with accuracy and detail, expediting daily guest concerns, by ensuring the integrity of all information being placed in the database, and seeing that they are resolved in a timely and efficient manner, through personalized, professional, and q

Main Duties and Responsibilities:

• Handles all telephone calls using proper telephone standard.
• Takes responsibility for logging and resolving all guest complaints immediately.
• Ensures the timely and efficient processing of each guest request through the entire process.
• Ensures that calls are serviced in an efficient and timely manner.
• Read Communications Center log from the previous shift and follow up on all necessary requests.
• Prioritizes all calls. Gives priority consideration to all safety related calls.
• Ensures all calls are routed to the proper person that is assigned to handle calls that day.
• Responsible for the generation and production of the Communications Coordinator reports, ability to spot trends and report those trends to management.
• Keeps supervisor updated on troubles with the system.
• Manages and runs the floor in the absence of direct supervision for the shift.
• Recognizes and identifies potential areas where existing policies and procedures change, or where new ones need to be developed, especially regarding future business expansion.
• Coordinate room changes with Uniform Services and complete all changes in the system.
• Know all safety and emergency procedures and how to act upon them. Be aware of accident prevention policy.
• Strives to learn the job function of the position's immediate supervisor as well as peer level positions that the individual interacts with.
• Perform any other reasonable duties that may be requested from time to time.