Front Desk Coordinator

Our client is seeking a front desk coordinator to handle guest issues, check-ins, room assignments, coordinate with housekeeping, and assist in management tasks like hiring, training, and safety standards.

JOB OPPORTUNITY

Front Desk Coordinator (Permanent Full-Time)

Industry: Hospitality & Tourism

Location: Port-of-Spain

Qualifications and Experience:

• Associate Degree in a related field
• Spanish would be an asset
• Knowledge of Opera and Micros Symphony systems would be an asset
• Experienced in leading a team of 10 persons or more
• Experienced leading in a customer service/guest facing position
• Experienced in executing special projects and initiatives
• Experienced in training and developing team members

Main Duties and Responsibilities:

• You may be required to work shift hours beyond the standard work week to meet project deadlines or address unexpected tasks
• Answer phones, use clear language, exchange information discreetly
• Handle emergencies, maintain awareness of individuals on premises, follow safety procedures, correct unsafe conditions
• Maintain privacy, follow company policies, ensure cleanliness and professionalism
• Address guest needs, welcome guests, anticipate service needs, assist individuals with disabilities
• Conduct interviews, train employees, set goals, review performance, coordinate tasks
• Adhere to quality standards, monitor performance of others.
• Use computer systems, stand or walk for extended periods, handle objects
• Process guest check-ins, assign rooms, handle payments, coordinate with housekeeping
• Anticipate sold-out situations, block rooms, find alternative accommodations
• Document pertinent information, resolve guest issues, follow up on requests
• Balance receipts, count bank at beginning and end of shift, process various payment types
• Assist with problem payments, print credit check reports, follow finance procedures

 Only suitable applicants meeting the job requirements will be considered.