Workforce Managment Associate Analyst
WORKFORCE MANAGEMENT ASSOCIATE ANALYSTS
Job Summary:
Reporting to the Workforce Supervisor, these individuals will assist in ensuring optimal productivity relating to agent scheduling, compiling reports and executing audits relating to staffing and adherence. They will assist the workforce function in communicating problems, changes, updates and needed interventions to operations and support groups to match the available workforce with call volume.
Duties and Responsibilities:
Ideal candidates should possess the following:
Interested Applicants:
Apply with subject: Workforce Management Associate Analyst- Kingston
NO LATER THAN Wednesday, November 30, 2015
Please note only short listed candidates will be contacted and interviewed