Analyzes center and agent historical performance, generates forecasts, generates schedules, and manages schedule changes while ensuring the successful delivery of quality service to the Clients.
At itel-BPO Solutions we have four values that stand behind everything we do. Incorporating these in all we do elevates our brand and makes a meaningful difference in our communities.
Our 4 Y‘s are:
We are looking for persons to join our FamilY at our Kingston location as a Workforce Manager!
The Workforce Manager analyzes center and agent historical performance, generates forecasts, generates schedules, and manages schedule changes while ensuring the successful delivery of quality service to the Clients.
KEY RESPONSIBILITIES AND DUTIES:
General
Reporting
QUALIFICATIONS: