Responsible for assisting the Underwriting Manager with Managing the day to day operations of the underwriting department to achieve it's goals and objectives.
Responsibilities:
- Provide technical underwriting support across all lines to all underwriters, brokers, agents and customers as per the company's underwriting guidelines and agreements.
- Ensures adherence to UW guidelines and conducts audits to ensure same.
- Examines trends and recommends action as required to minimize loss and rectify any deficiences in the underwriting and risk management process
- Provides quotations to new business, follows-up on renewals to achieve retentiion target and enters endorsement information according to underwriting standards and limits of quthority
- Delegates and monitors duties and responsibilities for all staff at all branches to ensure effective achievement of goals and objectives and production of timely reports and staristics to inform decision making
- Supports and leads where required for the developments and implementation of process improvements to promote quality customer service and risk management
- Ensures attainment of all service delivery standards and timelines within the department
- Resolves customer and/or broker/compalints to promote customer satisfaction, loyalty and retention
- Develops and monitors internal controls to track effectiveness and effectiveness and efficiencies with key processes, ploicies and other regulatory requirements.
- Assist the Underwriting Manager in setting goals and objectives for staff, conducts performance reviews and develops plans to bridge performance gaps