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Ref: Travel CSR-MBJ

Travel Customer Service Agent-MONTEGO BAY

  • St. James
  • Not disclosed
  • Permanent full-time
  • Updated 13/02/2017
  • HR Manager
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itel-Travel Customer Sefvice Agent


At itel-BPO Solutions we have four values that stand behind everything we do.  Incorporating these in all we do elevates our brand and makes a meaningful difference in our communities.

Our 4 Y‘s are:

  • QualitY
  • IntegritY
  • ReliabilitY
  • FamilY


We are looking for persons to join our FamilY at our Montego Bay location as Itel-Travel Customer Service Agent!



Minimum 5 CXC passes including grade 1 or 2 in English A and Mathematics
Excellent communication and customer service skills.

Solid computer skills including internet knowledge (such as basic searching and queries) and some email.

Minimum typing speed of 20 to 30 wpm

Must be 18 years and older

Must possess a valid Jamaican ID (Passport, National ID or Driver’s License)

Experience in the Travel, Hotel, Airlines or all would be a plus.

Reservations or sales experience.



This is a full-time, long-term position. Flexibility to work evenings, late nights and weekend shifts is required for most of our teams.
These positions are most easily accessible for candidates in St. James and surrounding areas.


We offer the following to ensure an enjoyable work experience
Paid Training- Monday through Friday, 8am to 5pm daily. 

Excellent training and supervisory support - to help you obtain bonus compensation and feel comfortable servicing our customers.

Opportunity for advancement -75% of our leaders, managers, and operational personnel started their careers in this entry level position

Competitive Salary-including a base and incentives

Health and Life Insurance
Lunch benefits
Free transportation
Free Wi-Fi
Beautiful location, cafeteria onsite, Chill room, friendly staff
A fun environment! We respect our employees and strive to make our environment exciting and fun!

itel-BPO Solutions

itel-BPO Solutions

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