The Trainer is a content expert that continually develops methods to help agents achieve specific learning outcomes. The trainer incorporates, implements and analyzes the results of training needs assessments in order to improve daily and monthly productivity and performance goals.
At Island Outsourcers Limited & itel-BPO Solutions we have four values that stand behind everything we do. Incorporating these in all we do elevates our brand and makes a meaningful difference in our communities.
Our 4 Y‘s are:
- QualitY,
- IntegritY,
- ReliabilitY,
- FamilY.
It is these core values that drive us to recruit, train, and retain the brightest, most energetic people in the industry – and to singularly focus on delivering faster, more efficient, customized, and convergent solutions for our customers, leveraging our expertise to the benefit of their individual needs.
We are currently recruiting for the position of: Trainer-Medical Insurance Collections
The Trainer is a content expert that continually develops methods to help agents achieve specific learning outcomes. The trainer incorporates, implements and analyzes the results of training needs assessments in order to improve daily and monthly productivity and performance goals.
DUTIES:
- Conducts training needs assessments by collecting information regarding response systems, human interactions, and information systems requirements; understanding job-specific functions and tasks.
- Determine system requirements by researching call system technology.
- Provide resources by developing manuals and references including standard responses.
- Conduct training classes by presenting job-specific, company-specific, and generic programs.
- Evaluate training by analyzing effectiveness of training to specific markets.
- Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Completing action plans, feedback sessions with the Team Leaders and assessments
- Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments;
- Designing and expanding training and development programs based on both the organization’s and the individual's needs;
- Devising individual learning plans;
- Producing training materials for in-house courses;
- Monitoring and reviewing the progress of trainees through questionnaires and discussions with Supervisors
- Ensuring that statutory training requirements are met;
- Evaluating training and development programs;
- Amending and revising programs as necessary, in order to adapt to changes occurring in the work environment;
- Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses
KEY COMPETENCIES & QUALIFICATIONS:
- 2 Year Previous Training Experience or Public Development Background
- Experience working in the medical Insurance field or financial organization
- Tertiary Education (Bachelor’s Degree Preferred) Psychology, Communications or Business Administration.
- Excellent verbal and written communication skills
- Strong knowledge in LMS Tool Navigation
- Excellent Problem solving skills
- Creative thinking skills and solutions-oriented
- Knowledge of Microsoft Office and ACD reports (MS Excel, PowerPoint, Word, Visio)
- Excellent interpersonal, problem solving & judgment skills with a high level of attention to detail and accuracy required
- Great Time Management and Organizational skills
- Able to handle additional responsibilities directly related to Training & Development
- Must be able to generate reporting using Vizio and the basic Microsoft Tools.
- Must be able to travel
- Must be accent Neutral with a great command of the English Language.
- Must hold certification in either Six Sigma, Seven Steps or Coaching Fundamentals.