Telephone Operator

Telephone Operator

JOB SUMMARY

The Telephone Operator shall answer telephone and perform Administrative duties of a general nature according to established procedure.

REPORTING RELATIONSHIPS

The Telephone Operator reports to the Member Service Supervisor and in absence the Operations Manager.

AUTHORITY

The Telephone Operator has authority as delegated by the Member Service Supervisor or his/her designate.

DUTIES

• Answering incoming Members Service calls on a multi-line telephone
• Dealing with basic enquires, balances and funds availability
• Dealing with the readiness of letters, cheques and vouchers
• Providing information on requirement for Loans and follow ups calls
• Liaising with members for Online Membership in completing applications with requirements, signatures and the branch most convenient for members
• Liaising with members for Online Banking in completing registration with requirements, signatures and the branch most convenient for members
• Assist with filing
• Assist with any committee as needed and any other duty.

RESPONSIBILITIES

• Ensure member satisfaction
• Minimize the incidence of member dissatisfaction
• Ensuring that the Credit Union’s external image is favourable
• Accurate information to members
• Timely follow up and feed back to members
• Timely preparation of online membership and online banking registration

SPECIAL ABILITIES AND APTITUDES

• Ability to positively and accurately communicate information

• Telephone Etiquette

• Willing to accept changes with the need of the work environment

• Computer literate

   

  MINIMUM WORK EXPERIENCE

   

• Three (3) years as Customer Service Representative

• Knowledge of the Credit Union Movement

   

   

  MINIMUM EDUCATION REQUIREMENTS

   

• At least five (5) ordinary level CXC / GCE subjects including English language and Mathematics.

• Office procedures.