The Team Leader supervises and coordinates the day to day activates for their teams to ensure that various business needs are met and that KPIs have been achieved through the use of unique strategies, excellent customer service and the utmost professionalism.
Why Join Us?
Advantage Communications is an outsourced contact centre company operating in both Jamaica and Canada. We’re known as “the nice guys” in the contact centre industry and have kept a relatively low profile in the marketplace over the last 18 years. Advantage has created a culture of reliable and engaged staff that have become ambassadors of our brand. We hire capable and innovative individuals who share in our values and fit within our culture. We want to you to become part of our team.
“The only people we treat better than our clients, are our employees. We love our staff,” Kent MacPhee, President & CEO of Advantage Communications Inc.
SUMMARY
Provides world class leadership for front line call centre employees with focus on developing them to their maximum potential. The Team Leader supervises and coordinates the day to day activates for their teams to ensure that various business needs are met and that KPIs have been achieved. Team Leaders will attain these goals through the deployment of a variety of coaching and communication strategies that emphasize the development of staff and customer satisfaction. They will lead by example and help create an enviable and energetic workplace that places emphasis both on client and employee satisfaction.
Location: Kingston, Jamaica
Reports to: Site Leader
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, however other duties may be assigned.
Responsible to supervise the activities and provide leadership to a team of Customer Service or Technical Support Representatives within a telecom services environment. Duties include but are not limited to:
SUPERVISORY RESPONSIBILITIES
This position will be responsible for the direction and supervision of a call centre team of up to fifteen (15) Customer Service or Technical Support Representatives.
KNOWLEDGE AND SKILLS
EXPERIENCE
EDUCATION
About Us
“Our team has created a culture of caring within our organization where employees come first. We have a strong and innovative team, one that I am proud to be a part of,” Ryan L. White, Director of Human Resources.
Advantage Communications is a trusted partner in outsourced business solutions for high-growth and Fortune 1000 companies in the telecommunications and banking verticals. Since 1996, the company has developed a strong reputation for creating meaningful jobs, boasting some of the lowest turnover rates in the industry. Advantage has locations in Atlantic Canada and Jamaica providing outsourced technical support, help desk, and customer care solutions for clients across North America.
We thank all parties for their interest however, only shortlisted applicants will receive interviews.