To supervise activities of the Customer Care and Telesales Representatives ensuring speedy resolution of customer complaints and attainment of set quotas for telesales.
Applications are invited for the position of Team Leader – Customer Care at our Contact Centre.
The incumbent will be responsible for providing support to the Contact Centre management team and serving customers through the management of departmental processes, policies and Contact Centre strategies that lead to complaint resolution, customer retention and growth.
Duties include:
Qualifications, Skills & Experience