The successful candidate will serve as a member of a support team troubleshooting and diagnosing customer related network and security incidents and bringing those incidents to resolution.
Overview
The successful candidate will serve as a member of a support team troubleshooting and diagnosing customer related network and security incidents and bringing those incidents to resolution. Functions may include the design, integration, testing, implementation, development and maintenance of these systems and solutions. This is a one year contract position and will be based in Jamaica.
Key Duties and Responsibilities
Documenting, designing and implementing IT solutions or changes to existing IT solutions including writing technical and incident reports when required
Ensuring that service delivery results in customer satisfaction
Speedy resolution of problems, preventing escalation, or escalating in a timely manner
Academic Qualifications
A Degree in Computer Science or Information Technology
Possess a minimum of two (2) Cisco certifications, including a current CCNA, CCNP and/or CCDA.
Working knowledge of Operation Systems (Windows and Unix/Linux).
Experience and Technical Skills
Possess three (3) years related work experience in a progressive IT environment, including a working knowledge of enterprise level IT infrastructure.
Designing, configuring, installing, integrating, maintaining, and troubleshooting of LAN/WAN/WLAN networks and systems.
Packet level troubleshooting experience with tcpdump and Wireshark
Experience implementing, configuring and troubleshooting dynamic and static routing
Experience implementing, configuring and troubleshooting firewalled environments based upon industry leading firewalls (Eg. Check Point and Cisco).
Experience implementing, configuring and troubleshooting Cisco Voice over IP technologies
Support sales staff by defining and presenting solutions to customers
Key Attributes
Demonstrate ability to interface effectively and collaborate with clients, peers, and management to develop solutions and ensure stakeholder buy- in.
Demonstrate strong fundamentals in networking architecture.
Demonstrate the ability to interface and interact with customers and service providers
Excellent verbal and written communication skills.
High level of attention to detail and quality.
Excellent time management with strong planning and organization skills.
Must be proficient in MS Visio, Word, PowerPoint and Excel.
Independent problem solving skills with the ability to assume leadership in high pressure situations.
Ability to research, evaluate, and recommend new tools and technologies for converged data/voice/video network vendor products.
Travel Requirements
Local travel requires that the candidate own and use his/her personal vehicle for site visits as may be required
Regional/ International travel may be required from time to time for training or customer site visits
The preferred candidate will receive an excellent compensation package commensurate with qualifications.
Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions and services. Approximately 159,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited reported consolidated revenues of US$41 billion for the fiscal year ended March 31, 2016. Our presence in the Caribbean extends 60 years, with offices in Jamaica, Barbados, Trinidad and Mexico.
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