After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia Pacific. The company is renowned for delivering best value, best service and best network.
After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies Cricket Team and is also the title sponsor of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti, Papua New Guinea and Trinidad & Tobago which focus on educational, cultural and social development programmes.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Myanmar, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean.
Position Summary
The Switch Engineers role is to provide effective and efficient technical support for the MSC, MGW, BSC, RNC Nodes for GSM/UMTS/CDMA in Barbados, to test and implement new software and hardware, And using trends to plan and implement expansion(s) within the Digicel network.
Responsibilities:
- Perform corrective and preventative maintenance in accordance with the schedule
- Ensure that all network related problems are investigated and resolved
- Implement, test and accept new and upgraded software and hardware
- Data fill for changes to network configurations.
- Liaise with Other Licensed Operators for Interconnect issues eg. Service quality and fault handling and operations and maintenance procedures
- Produce and analyze reports related to the performance of the MSC, BSC and RNC
- Exchange SIM details to new roaming partners
- Plan & Design of the SS7 Sub System within the Core Network
- Create network diagrams
- Perform system and transaction log backups
- Support the various users of the Service Order Gateway for effectiveness
- Manage all issues relating to inter-operator provisioning for interconnect traffic
- Investigate and troubleshooting of subscriber issues that may be indicate network problems
- Ensure that adequate capacity is available at all times across all functioning interconnects.
- Manage all technical aspects of establishing interconnection with other operators, including project timescales
- Undertake technical analysis on interconnect traffic as an input to planning reviews of existing interconnects and planning future interconnects
- Assist in future negotiations on interconnect terms and conditions (including technical and operations manuals).
- Conduct capacity modeling and monitoring to ensure switch infrastructure supports network growth and provision of all services
- Identify and implement Network Optimization, extensions and enhancements
- Perform the necessary tests related to signing new roaming partners.
- Provide engineering support to other teams, primarily, Transmission, Marketing, IT and Customer Care.
- Plan, design, engineer and implement the NSS layer of cellular network to ensure support growth of subscriber base and offered services.
- Contribute to technical reviews and design
- Keep accurate records of all events and system configuration
- Liaise with Supplier and External Support team
- Provide standby support for the network elements
Job Requirements
- A degree/diploma in Electrical\Electronics Engineering or Computer Science
- At least 2 years experience in the Telecommunications; previous experience in a switching environment would be an asset
- Working Knowledge of GSM and a sound understanding of SS7 signaling
- Training in Ericsson AXE platform an asset.
Functional Skills
- Highly analytical and results oriented
- Comfortable with dealing with all levels of management
- Highly motivated and attention to detail;
- Challenging self starter
- Determined, persistent and hard working
- Flexible and embraces change