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Not Disclosed

Store Supervisor

Not Disclosed

  • Port-of-Spain
  • Negotiable
  • Contract
  • Updated 19/12/2014
  • Maureen Sooklal
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The person in this position will supervise the operations of the store.

JOB SUMMARY:

The Head Store Supervisor is responsible for assisting with the general overseeing of the operation of the store. The incumbent will also assist with the overall supervision of all staff to ensure professional and excellent performance of their duties and to assist

KEY RESPONSIBILITIES & ASSOCIATED DUTIES

  1. Direct and supervise the staff to ensure performance of duties in accordance with the Company’s rules and procedures.
  2. Provide excellent customer service by greeting, assisting and responding to customer inquiries and complaints in accordance with company sales and customer service standards.
  3. Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  4. Assist with the day to day operations of the store to ensure efficiency
  5. Assist with training and performance evaluations for development of sales associates
  6. Supervise staff to ensure proper execution of duties in the absence of the Manager
  7. Oversee and authorize all financial transactions payments and services with customers as well as exchanges or returns.
  8. Assist with the preparation of timesheets, reports and disciplinary discussions
  9. Recommend, select, and assist with locating clothing and accessories based on customer needs and desires.
  10. Advise customers by providing information on new products, current fashions, sales and promotional items and displays.
  11. Report staffing issues that may affect the operations of the store to the Manager.
  12. Assist with the preparation of stock for purchase counting, sorting, tagging, arranging and pricing items according to pre-determined standards and requirements.
  13. Supervise the secure opening and closing of the store.
  14. Enforce and ensure that employees follow all safety, health, and security policies.
  15. Maintain safe and clean working environment by checking and clearing changing rooms, sorting and re-hanging merchandise, and assisting with maintaining the general cleanliness and appearance of the outlet
  16. Support the development and maintenance of a team environment by performing other related duties.

 

EDUCATION, TRAINING AND EXPERIENCE

Mandatory

  • Associate Degree in Business Management
  • At least one (1) year experience at a supervisory capacity
  • Five (5) CXC passes, inclusive of Mathematics and English

 

Desirable

  • Marketing Experience
  • Computer Literacy

 

     

TECHNICAL COMPETENCIES

Administration and Management — Knowledge of business and management principles involved in planning, resource allocation, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

 

Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

 

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

 

BEHAVIOURAL COMPETENCIES

Attention to Detail — Ability to collect data and accurately record findings. Job requires being careful about detail and thorough in completing work tasks.

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

 

Time Management — Managing one’s time and the time of others to complete all tasks up to performance standards and within the required time frame.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do, in order to build productive working relationships.

Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

 

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

 

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Integrity — Job requires being honest and ethical.

 

Ref: Sales
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