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Southern Caribbean Fibre (SCF) NOC Engineer
Digicel
- Port-of-Spain
- Not disclosed
- Permanent full-time
- Updated 14/04/2015
- Rhonda-Lee Thomas
The NOC Engineer is responsible for maintaining the efficient operation of the SCF network 24 hours by acknowledging and investigating all faults which occur on the network. He is also responsible for providing first line support to all cus
After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia-Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Cup. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.
Visit www.digicelgroup.com for more information.
Applications are welcomed for the captioned position which currently exists in our Technical Department.
ROLE REPORTS TO: SCF NOC Team Leader
JOB SUMMARY
The NOC Engineer is responsible for maintaining the efficient operation of the SCF network 24 hours by acknowledging and investigating all faults which occur on the network. He is also responsible for providing first line support to all customers and the SCF transmission department. This engineer is expected to have a basic knowledge of DWDM, GPON, SONET, SDH, MPLS-TP and other relevant data communications protocols are required. The NOC Engineer shall also maintain and manipulate trouble ticket, planned works as well as provide customer service data report. In addition, this person will be responsible for supporting other sections and markets, where needed, to facilitate expansions, customization and fault resolution of submarine fiber within acceptable timeframes.
MAIN RESPONSIBILTIES
- Fault Detection and alarm management: Monitor the GCN network and acknowledge all alarms generated from network elements within SLA. Analyze and interpret alarms to identify network faults and service interruptions or incidents and perform first level troubleshooting or escalate to the GCN transmission team as required.
- Incident Management: Drive the resolution of all incidents and ensure all stake holders are kept fully informed of the impact, duration and expected restoration time. Track all activities associated with the resolution of an incident and follow up with relevant teams to provide root cause analysis for all incidents.
- Planned Activity and Change management: Review and assess all Method of Procedures for planned and emergency changes prior to their implementation and provide recommendations on scheduling or execution as necessary. Log all changes and provide reports to all stakeholders on planned and executed changes.
- Communications Management: Ensure that all stake holders both internal and external are always notified and kept updated with all incidents or changes that affect them via regular notifications. Receive notifications for customers via phone and email and provide a timely and informed response within SLA.
- Contractor Management: Ensure that no unauthorized personnel is given access nor any unauthorized activity is allowed to proceed on any SCF locations. Maintain a log of all site visits and work done by contractors and internal staff.
- Trouble Ticket Management: Maintain a fault database of trouble tickets (TT), Customer Service request (CSR) and Planned Works (PW) database such that all tickets are correctly filled in with the correct details. Follow up daily with all stakeholders to ensure that all tickets are closed within SLA.
- Reporting: Source and Compile data for preparation of reports as requested by management.
- Training and Development: Develop a high level of expertise on all network elements being monitored by the NOC, compile processes and procedures required to execute job functions and conduct in-house technical knowledge sharing with members of the NOC staff.
- Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
EDUCATIONAL QUALIFICATIONS/ SKILLS
- BSc. Degree in Electrical/Electronic Engineering or Applied Physics or equivalent
- Experience in Fibre Optic / Microwave / Cross-Connects engineering background and knowledge
- A minimum of 2 -3 years' experience in a telecommunications networking environment
- A minimum of 1-2 years' experience in using the UNIX and Windows operating systems
- An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.
OTHER REQUIRED SKILLS AND COMPETENCIES:
Critical: (C) Important: (I) Desired: (D)
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SKILLS & COMPETENCIES
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CRITICAL
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IMPORTANT
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Building Effective Relationships |
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Problem Solving/Technical Ability |
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Communication
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Planning & Organization
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Teamwork
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Results Focus
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Report/Business Writing
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Computer Literate in a Microsoft Suite (Word, Excel, Power Point, Outlook, etc)
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Leadership/Supervisory
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Cost Management
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Ref: 030-04-2015 SCF NOC