Snr. Claims Technician

The Claims Technician is required to provide support to the department to ensure flawless execution of the claims process and a hassle-free customer experience.

Key Accountabilities

   Business development/revenue generation

o        No responsibilities currently exist for this position

   Internal Operations

o        Executes the claims process from beginning to end, ensuring that incoming claims are registered, validated and expedited for quick resolution and settlement

o        Performs the necessary follows-up with relevant parties and liaises with investigators and adjusters to expedite incoming claims to ensure a seamless transition through all stages of a claim – from accident to claim settlement

o        Prepares correspondence for clients, agencies, brokers and other relevant parties involved in settlement of a particular claim

o        Record and document all aspects of incoming claims including photos and maintains detailed, organized files for each client

o        Analyzes claims to determine when independent adjusters and investigators are necessary for claim resolution

 Customer Service and Satisfaction

o        Improve the customers’ experience by guiding them through the claims process, addressing their concerns at each juncture in a professional and efficient manner

o        Continuously provides customers with service through necessary follow-ups, provision of advice and assisting them with queries.

o        Provides technical advice to customers when necessary