Service Station Manager
This position is for nationals of Trinidad and Tobago or those residing in the country with a valid work permit.
We also would like to thank you in advance for sending through your application. We will contact those who are shortlisted for this position.
Vacancy: Service Station Manager – Lady Hailes, San Fernando
Salary Range $7,500-$10,000
Job Summary
To direct, promote and coordinate the convenience store and the service station in a manner that will optimize market share, improve efficiency, assist in achieving the company’s goals and result in outstanding customer service. This new Service Station will be our model store with new exciting services including Fast Food, Self Service Beverage Bar, and a staff of over 30 team members
Other Duties & Responsibilities include:
1. Supervision, marketing, profitability and sales, reporting, inventory, resale pricing, service maintenance and other duties as assigned by management.
2. Managing all areas of the day to day operations of the store.
3. Establishing and communicating store goals and results to employees.
4. Meeting or exceeding budgetary goals, guidelines and objectives.
5. Ensuring shifts are fully staffed and that rules and procedures are communicated and reinforced on a regular basis.
6. Adhering to all establish rules, regulations, procedures and policies of the Service Station
7. Verifying on a regular basis that all documents are properly filled out.
8. Ensuring all customers receive the highest level of customer service while maintaining the highest degree of professionalism.
9. Resolving customer complaints and providing information on procedures or policies.
10. Verifying on a regular basis the accurate reconciliation of cash register sales and that all documents are properly signed off.
11. Training and developing store employees to maximize their potential for growth within the company.
12. Ensuring cleanliness of the building grounds, maintaining attractiveness as well as safety.
13. Ensuring that all Statutory licences are renewed on time (OCD, Liquor etc.).
14. Report to the Technical Services Department on all equipment malfunctions by email.
15. Coordinating a physical inventory of all the stock on a quarterly basis.
16. Ensure optimum inventory level to prevent stock-out and over stock.
17. Verification of the receipt of inventory.
18. Maintaining an acceptable attendance record of all employees.
19. The Jobholder will be expected to perform any other tasks assigned from time to time.
Qualifications/Experience/Knowledge/Skills/Abilities
Bachelor’s Degree in Hotel or Restaurant Administration
Minimum five (5) years’ experience in the service industry
Profit and Loss Management experience
Knowledge of retail operations, practices, and procedures
Knowledge of Food Preparation & Food Safety
Ability to provide a high level of customer service by answering questions, providing accurate information and responding to requests on a timely basis
Ability to establish good working relationship and to communicate effectively both orally and in writing.
Personable, discreet, highly motivated and customer oriented
Must submit to Criminal Investigation background check
Demonstrated ability to lead, supervise and manage at least two or more employees
Demonstrated ability to handle money (cash, cheques, credit cards etc.) is required
Must maintain confidentially in all business matters
Must be computer literate
Retail or Multi-Unit experience will be an asset.