Job Title: Service Delivery Assistant
Division: Telecommunications
Reporting Line: Service Delivery Team Manager
Salary: Extremely competitive
Location: Trinidad & Tobago
"Do you want to be part of a highly established company and work with world's leading Telecommunication Network professionals? If so, look no further and come work with us at Sierra Support Services!"
Who we are:
Sierra Support Services in partnership with Digicel are currently involved in a multi-million dollar Telecommunications project in Trinidad.
About the role:
Service Delivery Assistant are responsible for assisting Technicians in delivering high quality In-Home installation and service of the clients overhead Optical GPON services to include IPTV, Telephony & Broadband products within our Telecommunication Division within Trinidad & Tobago
Duties and Responsibilities:
- Assist the Installation and service of In-Home IP overhead Optical GPON products to a standard as defined by the client.
- Work as part of a team to achieve Key Performance Indicators (KPI's) set out by both the Client and Sierra
- Focus on achieving the required levels of quality and service
- Positively promote the clients brand, through on-site performance
- Liaise with the technicians to ensure that all on-site Quality, health and safety requirements or issues are communicated in a timely manner
- Work to the highest of health and safety standards at all times
Knowledge, Skills and Abilities:
- Be of outstanding good character - references required
- Previous experience working as part of a team in a field based environment.
- Must be target driven to help deliver on KPI's set by the client
- Understand and adhere to strict company health and safety policies at all times
- Must be determined and committed to high quality standards
- Exceptional customer focus with a positive, can-do attitude
- Good level of literacy & numeric skills
- Strong interpersonal and communication skills
- Excellent personal grooming and presentation
- Flexibility to work shifts in line with business requirements
- Ability to work on own initiative and act independently whilst being able to work successfully as part of a team
- Possess excellent time keeping skills
- Ability to represent the company in a professional manner at all times
If you are interested if this position please click on the link below and attached CV alternatively to insure we receive your application you can also send a copy of your CV to
and a member of our recruitment team who will be in contact to discuss further.