Service Coordinator - Rentals Division

Service Coordinator

DIVISION:                    Rentals Division

REPORTS TO:                Division Manager/ Operations Supervisor

Position Purpose:  To efficiently and effectively maintain status of Rentals service jobs

MAIN RESPONSIBILITIES:

• Professionally communicates with all customers to provide repair estimates and Technician job progress reports
• Forwards jobs to the Rental Supervisor once the job card has been opened
• Liaises with the Rental Supervisor regarding  job status to provide current information to the Department & customers where necessary
• Maintains the job card and service inputs system in real time, including FTF Rentals & Red-D-Arc monthly consumables 
• Ensures the prompt invoicing and collections of all completed job cards, damages and follow up on any incomplete job cards in the system
• Handles customer questions, complaints and billing queries with the highest degree of courtesy and professionalism
• Places / Tracks parts orders both with the Parts Dept. & local suppliers
• Follows up on third party repairs / services
• Continually maintains working knowledge of all company products and services
• Any other duties that may be assigned by the Management’s discretion

EDUCATION/ QUALIFICATIONS

• A minimum of five (5) CXC O ‘ level passes two (2) of which must include English and Mathematics or
• METCertification form a recognized Technical Institute
• A minimum of two (2) years experience in the relevant field

SKILLS & APTITUDES

• Must demonstrate a positive attitude at all times to the role and to internal and external customers
• Must be computer literate inclusive of MS Office Applications
• Must have good written and oral skills  with xcellent organizational and communication skills
• Must have the ability to display a high level of integrity, honesty, and professionalism
• Must have good interpersonal skills
• Must be a team player
• Must be able to work in a fast paced environment with minimum supervision