Senior Support Engineer
CAREER OPPORTUNITY
The Company
Fujitsu is a multi-national Information Technology company, operating in the Caribbean for over 60 years with offices in Jamaica, Barbados, Mexico and Trinidad. We invite applications from suitably qualified professionals for the position below, to be based in Trinidad.
SENIOR SUPPORT ENGINEER
Job Purpose
The successful candidate will provide subject matter expertise in specific technology areas, project leadership and contribute to IT service delivery. Some functions may include but not limited to the design, integration, testing, implementation, development and maintenance of these systems and solutions.
This position reports to the Team Leader.
Key Duties and Responsibilities
Guides team members on best practices with regard to managed service delivery and supports team leader in knowledge management initiatives
Provides subject matter expertise for specific technologies as part of team's operations or for impact/change assessment
Researches and analyses technical materials (data, reports and documentation) used to provide recommendations and input for IT issues
Resolves technical incidents within the managed environments of responsibility in adherence to key performance indicators for responsiveness
Reviews assigned customer support tickets and provide status updates
Leads and monitors progress of projects and provides periodic reporting
Technical Skills
Requires advanced technical competence in two (2) or more of the following technologies:
Network Switching/Routing, VoIP, Application Routing, Unified Communications, Video Conferencing, Hardware & Operating Systems, Storage & Backup Services, Virtualization, Database & Directory Systems, Collaboration & Messaging
Academic Qualifications, Experience and Soft Skills
A Baccalaureate degree in Computer Science or Information Technology
Possess minimum five (5) years related work experience in a progressive IT environment or equivalent
High level of attention to detail and quality
Excellent time management with strong planning and organization skills
Excellent interpersonal and leadership skills
Expresses technical concepts precisely and professionally in both verbal communication and written reports
An effective collaborator in engaging with clients, colleagues, senior management, vendors and other stakeholders
Shows initiative and demonstrates commitment to self-development
Travel Requirements
Local travel requires that the candidate own and use his/her personal vehicle for site visits as may be required
Regional/International travel may be required from time to time for training or customer site visits
The Remuneration package
Excellent compensation package commensurate with qualifications that includes Group Health, Life and Pension benefits
All applications are to be submitted no later than October 4th , 2015:
Please specify “Senior Support Engineer” in the subject