Senior Catering/Functions Sales Manager

URGENT - HOTEL FUNCTIONS SALES MANAGER REQUIRED

Senior Catering/Functions Sales Manager

Our client is one of the leading luxury hotels in Barbados who are seeking to add a professional Catering/Functions Sales Manager to their team.  This person will be responsible for soliciting and responding to companies and organizations to purchase food & beverage, rent meeting space and ancillary services from the hotel.

• Duties:-
  
  Co-ordinate the prompt, courteous and efficient “delivery” of those services to satisfy the customer’s needs and to maximize the hotel’s profits.
• Manages customer relationship through drafting proposals and contracts, responding to customer inquiries, as well as organizing arrangements as they relate to social and corporate events ie: set-up and execution of social and corporate meetings, meals and special events.

• Provides direction and supervision of meeting and/or catering logistics to catering and event services team and other departments and team members responsible for event execution.

• Represents the hotel and conducts conferences with individual customers by telephone or in-person to solicit and close group and local catering business. Meets with and entertains customers, conducts property tours and promotes facilities and services and within parameters, has discretion to negotiate contracts with customers and commission agreements with vendors.
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• Provides support to Catering Sales and Banquet teams in planning and on site execution of large events.
• Audits customer checks and department charges and files to ensure accuracy.
• Supervises staff in creation and distribution of accurate written materials.
• Ensures that contracts, menus, letters and reports are completed according to the Hotel’s standards and policies.
• Re-book functions and follow-up with customers.
• Compiles Food and Beverage post event report.
• Assists in compiling banquets forecast and collection and reporting of banquets data.
• Develops target lists and action plans for account solicitation.
• Attends weekly sales departmental meeting and other scheduled meetings to support business operations.

Skills required:-

• Positive attitude and good communication skills

• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
• Strong analytical skills so to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisational and planning skills

Knowledge/Qualifications:-

• Experience in a similar role with a proven track record
• Knowledge of local market
• Knowledge of hospitality
• Passion for sales and for achieving targets and objectives
• Degree-level qualification in a relevant field would be advantageous