Sales Supervisor

Sales Supervisor

Sales Supervisor

The Sales Supervisor provides guidance and leadership to the Sales team in a multi-channel contact center.  The supervisor is responsible for motivating, assisting and directing a team of frontline agents to meet monthly sales goals in accordance with defined targets. He/she coaches Sales associates to higher performance, meeting and exceeding established targets in support of the DSS vision. The Sales Supervisor reports to the Support Manager.

 Responsibilities

• Motivate and coach Sales Associates to achieve and maintain sales and Key Performance Indicator (KPI) targets.
• Develop associates to reach their full potential through continuous monitoring, assessment and feedback while maintaining complete documentation of discussion and actions.
• Proactively raise issues which may adversely impact the team's performance with the Support Manager
• Consistently and effectively report on team's challenges & successes by looking at and reporting trends and suggesting appropriate actions to support findings and goals (KPIs)
• Ensure disciplinary discussions and actions for front-line employees occur in transparent, accurate and timely manner
• Find creative solutions to effectively address internal and external customer queries and concerns
• Demonstrate a positive attitude, lead and facilitate change and model professionalism in all contacts with internal and external customers
• Adhere to, supports and administers the company policies and procedures as defined
• Participate in cross-functional communications and meetings to support the specified domain and to support other domains
• Maintain personnel records and other documentation as identified and requested
• Ensure communication is executed efficiently and effectively at appropriate standards
• Support and assist with hiring and training as requested
• Perform additional duties as required

Requirements

• At least 3 years experience in a contact center environment with a minimum of 1 year in a Sales leadership position.
• Experience in people management, with an emphasis on managing multiple tasks, coaching and motivation in a constantly changing environment.
• Working knowledge of MS Excel, Word and PowerPoint
• Ability to manage multiple and changing priorities efficiently and effectively
• An aptitude for technology learning and the use of multiple systems
• An aptitude for positioning and closing Sales offers
• Experience in outbound Sales an asset
• Minimum qualification of a High school certificate with passes in English Language
• A diploma in a Business related discipline would be an asset

Additional characteristics

• Displays strong motivation to outperform others through collaborative competition
• Displays a willingness to learn through openness to feedback and development
• Excellent team player
• Excellent verbal and written communication skills

 Please Apply Here

About Vistaprint

Vistaprint N.V. (Nasdaq:VPRT) empowers more than 9 million micro businesses and consumers annually with affordable, professional options to make an impression. With a unique business model supported by proprietary technologies, high-volume production facilities, and direct marketing expertise, Vistaprint offers a wide variety of products and services that micro businesses can use to expand their business. A global company, Vistaprint employs approximately 2,200 people, operates 22 localized websites globally and ships to more than 120 countries around the world. Vistaprint's broad range of products and services are easy to access online, 24 hours a day at www.vistaprint.com.