POSITION PURPOSE Solicit group business that enables the hotel to meet and/or exceed revenue goals in rooms and food and beverage. ESSENTIAL FUNCTIONS AVERAGE % OF TIME 50% Solicit new and existing accounts to meet/exceed revenue goals through telephone soli

POSITION PURPOSE

Solicit group business that enables the hotel to meet and/or exceed revenue goals in rooms and food and beverage. 

ESSENTIAL FUNCTIONS 

AVERAGE % OF TIME

50%                            Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication. 

10%                            Prepare correspondence to customers, internal booking reports and file maintenance. 

 10%                           Positively impact the guest experience by engaging guests courteously in the delivery of guest satisfaction, always bearing in mind that employee engagement facilitates this achievement. 

  5%                            Work with other departments within the hotel to provide quality service to customers. 

  5%                            Attend trade shows, community events and industry meetings. 

  5%                            Develop/maintain knowledge of market trends, competition and customers and use this information to improve the business. 

 5%                             Participate in daily revenue meeting, pre-convention meetings, training and other sales-related meetings as required.

Other:

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.  Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. 

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.  In addition, attendance at all scheduled training sessions and meetings is required. 

Upon employment, all employees are required to fully comply with The Carlton-Savannah core values, pledges and rules and regulations for the safe and effective operation of the hotel’s facilities.  Employees who violate hotel core values, pledges and rules and regulations will be subject to disciplinary action, up to and including termination of employment. 

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: 

• Professionally represent the hotel in community and industry organizations and events. 
• Participate as team player with all departments. 
• Assist with reports and competition data collection. 
• Manage details relating to Groups. 
• Analyze and develop outside markets for potential business. 
• Solicit, service and manage both Corporate and Business Association markets.  
• Be available to ensure client needs are met from first contact to completion of event. 
• Meet or exceed assigned revenue booking quota as per budget in assigned markets. 
• Schedule and plan daily work routine and complete assigned projects on a timely basis. Maintain office work space in a professional, organized manner.
• Study details of each prospective booking to ensure they meet The Carlton-Savannah guidelines for a profitable piece of business. 
• Accurately forecast all strong tentative and definite groups on an ongoing basis, paying particular attention to the forecasted average rate and accurate room night forecast based on history (when available). 
• Maintain a calendar to meet all established deadlines regardless of circumstances. Regular deadlines include (but are not limited to) the monthly forecast and expect-to-turn reports. 
• Maintain accurate information and up to date traces on all new and ongoing leads and accounts, including solicitation efforts, ensuring that all details are accounted for. 
• Maintain contact and relationships with all representative firms that can assist in booking business as well as with the Tourism Development Company (TDC) and Preferred Hotel sales staff 
• Regular and ongoing contact and entertainment of clients - not only during their site visits but also while groups are in-house, and through invitations to contacts. 
• Occasionally perform the function of Duty Manager on any of the required shifts, which may include the night shift. 

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: 

• Requires good communication skills, both verbal and written. 
• Must be able to speak, read, write and understand English. 
• Most tasks are performed in a team environment with the employee acting as a team leader.  There is minimal direct supervision. 
• Knowledge of all departments of hotel. 
• Ability to communicate customer needs and resolve complaints independently. 
• Ability to establish and master goals. 
• Ability to identify and develop accounts. 
• Ability to act independently with minimal or no supervision. 
• Must possess basic computational ability.   
• Must possess computer skills, including, but not limited to, accounting programs,           Microsoft Word, Excel and Delphi. 
• Math skills, as well as budgetary analysis capabilities required. 
• Working knowledge of local laws governing equal employment opportunity, occupational safety and health, wage and hour issues, and labour relations.

Physical Demands 

• Most work tasks are performed indoors.  Temperature is moderate and controlled by hotel environmental systems. 
• Must be able to sit at a desk for up to 5 hours per day.  Walking and standing are required the rest of the working day.  This may include traveling to and from meetings.  Length of time of these tasks may vary from day to day and task to task.  
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. 
• Must be able to lift up to 15 lbs. occasionally. 
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. 
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. 
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception. 
• Must have finger dexterity to be able to operate office equipment such as computers, printers, adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers and other office equipment as needed. 

 Education

Associate Degree or equivalent education required.  Bachelor’s Degree preferred. 

Experience

Past hotel sales experience preferred.