Sales Administrator
Under the direction of the Retail Manager the Sales Administrator will provide support to the entire retail team to improve the team’s productivity by dealing with customer queries and fielding calls. This important position contributes to the quality of customer service and the achievement of sales targets.
Responsibilities:
Contribute to improve the efficiency of the business and enhancing the reputation of the company by putting forward new ideas and by implementing change when requested to do so.
Provide assistance to the Retail Manager to produce presentations, letters, memos, reports, spreadsheets, filing; and general administration for the sales department.
Serves as a liaison between company, lottery officials, retailers and retail staff.
Primary point of contact (internally) for field sales team for resolution/follow-up of customer issues and concerns.
Creates reports for the sales force regarding market conditions, sales results, and team earnings.
Produce weekly and monthly reports for Management and Regional teams
Work with Retail Manager to help prepare, analyze and track the retail based incentive programs
Update office (wall) charts as appropriate. Ensure the sales data are completed and kept up to date and shared with the sales team on a weekly basis.
Ensure all standard forms for use on site is up to date and in the office to assist the sales team.
Be able to check GPS reports to ensure the Retail team is support their routes
Route logs to be checked against GPS reports and filed for auditing.
Work with Marketing Analyst to develop reports to help assist the growth in Instants.
Monitor and track various IMG and Retail Initiatives and KPI’s, including but not limited to:
Willing to Carry (weekly)
Procall confirmation and order movement (weekly)
Sales Rep. analysis (both CSR’s and Procall reps) (weekly)
Tradestyle and city analysis (weekly)
IMG stock depletion analysis (weekly)
Keno monitor sales analysis (weekly)
New selling agents analysis (weekly tracking and preparation of a monthly presentation)
Decile analysis (Quarterly, Semi-Annually)
Analysis of any other retail and marketing initiatives
Ensure all HR tasks/activities within the Retail team is up to date
Performs additional duties as assigned by the business
This description is a summary of principal responsibilities and is not intended to include all duties which may be assigned.
Requirements:
Bachelor’s Degree in Marketing, Business, or other related field
Minimum 2 years’ experience in Customer Service related industries
Proactive initiative in handling customer service issues.
Excellent PC skills including Intranet, Word, Excel, Outlook, PowerPoint
Strong interpersonal skills and multi-task oriented
Expected Competencies
It is all employees’ responsibilities to understand the specific requirements for their jobs and locations as it relates to Environmental responsibilities, Information security, and Quality expectations.