SYSTEMS SUPPORT REPRESENTATIVE (I/TAP SSR)
SYSTEMS SUPPORT REPRESENTATIVE (I/TAP SSR)
JOB SUMMARY:
Primarily responsible for performance of post-sale maintenance of IBM and other vendor hardware and
software at customer locations. Is assigned to accounts for system support, and acts as a technical
interface to customers for hardware and software support and for the delivery of services as required by
the customer. Will spend the majority of time working on hardware related issues using problem analysis
and problem solving skills for the identification and resolution of hardware situations in the customer
environment.
INDIVIDUAL PROFILE:
- Performs complex system-level technical services to IBM customers including on-site maintenance
and repair, equipment relocation, discontinuance and modification, system/network reconfiguration
and installation planning.
- Diagnoses complex system and machine malfunctions. Corrects failures in IBM and selected non-
IBM equipment.
- Is responsible for the technical value relationship.
- Is accountable to ensure a high level of customer satisfaction with maintenance service delivery,
technical support and operational services in all assigned accounts.
MINIMUM EDUCATION LEVEL:
Bachelor's degree in computer engineering, computer science or electrical engineering
EXPERIENCE/SKILLS:
- A minimum of 3 years’ experience in delivering hardware and software support.
- Experience in a multi-national company would be an asset.
- Proficient in MS Office.
- Excellent written and oral communication skills.
- Adept at multitasking.
- Good problem management and time management skills.
- Self-motivated with the ability to work independently.
- Personal integrity, confidence and enthusiasm.
REMUNERATION:
A competitive compensation package.