After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia Pacific. The company is renowned for delivering best value, best service and best network.
After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies Cricket Team and is also the title sponsor of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti, Papua New Guinea and Trinidad & Tobago which focus on educational, cultural and social development programmes.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Myanmar, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean.
Primary objective of the job
To manage the capacity, performance and optimization of the Digicel GSM and 4G networks supporting the delivery of our voice and data services to the agreed KPIs for St Lucia, St Vincent, Grenada and Dominica.
Main Duties and Responsibilities
- Responsible for ensuring the RAN networks are within agreed KPI targets.
- Define and implement the processes for the management of performance and capacity of the GSM and 4G networks.
- Undertake daily KPI monitoring to identify any performance or service impacting issues on the network.
- Identify actions to troubleshoot and isolate root cause of service impacting problems on GSM and 4G networks, including additional KPI analysis using OSS toolsets, drive testing or Field Engineer site investigation.
- Identify and implement optimization including parameter tuning, antenna pan and tilt changes and traffic balancing strategies to ensure performance is continuously optimal.
- Undertake routine capacity and performance trend analysis to identify medium and long term issues, optimization activities and capacity expansions on the radio networks.
- Run and analyse parameter inconsistency reporting to ensure integrity of parameter configurations.
- Liaise with Operations, Transmission and Core teams to address service impacting problems due to localized site faults, transmission faults or Core/BSC/RNC issues.
- Plan capacity upgrades on GSM and 4G network and coordinate implementation with O&M team and 3rd party contractors as required,
- Provide Radio Network design information to vendor and core to support development of scripts for implementation of capacity upgrades
- Undertake parameter tuning to ensure traffic balancing and parameter optimization after additional capacity is in place.
- Support network upgrade through review of network impact reports to identify any changes required to mitigate service degradation, perform KPI monitoring through upgrade process to check for service degradation, undertake drive testing to identify and localize faults.
- Undertake routine frequency retunes and AFPs on radio network to continuously ensure available spectrum is optimally deployed to cater for evolving voice and data traffic needs.
- Maintain up to date network configuration databases.
- Address customer complaints through KPI analysis, drive testing, individual traces and customer visits if necessary.
- Identify and recommend coverage enhancements through deployment of additional sites, sectors or repeaters where coverage enhancements cannot be achieved through optimization.
- Plan coverage enhancements, and support deployment by coordinating with O&M and 3rd party contractors as required.
- Performa post implementation optimization when new coverage is brought on air.
Academic qualifications and experience required for job
- A Degree in Electrical/Electronics Engineering or Telecommunications Engineering
- At least 5 years experience in the Telecommunications Industry in an RF role.
Functional Skills
- Excellent knowledge of GSM and 4G HSPA+ air interface a must.
- Extensive experience GSM and HSPA+ network optimization required, including capacity management and upgrade experience.
- Strong RF planning and optimization essential,
- Experience of Ericsson 2000 and 6000 RBS required
- Experience of Ericsson BSC and RNC desirable
In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.