A Programme Specialist is responsible for researching, initiating, developing and implementing Training programmes in line with the offerings of the business school.
Job Description
Job Title Programme Specialist
Department Executive Education
Primary Portfolio entails:
A PS is responsible for researching, initiating, developing and implementing training programmes in line with the offerings of the business school. This individual must collaborate with facilitators, the manager and director of the center for the design and implementation of such programmes that will lead to the achievement of the assigned centre budget. This individual is also responsible for the management of external relationships with all stakeholders. (faculty, clients, international partners government personnel, suppliers etc.) A PS demonstrates strong administrative and marketing competencies and can perform all the tasks with ease and accuracy.This individual will be responsible for a budget target and must employ strategies to ensure this target is met. The individual works as part of an Executive Education team and is expected to demonstrate strong collaborative, innovative and sales skills.
DUTIES:
Key Responsibilities:
- Research and benchmark current business activities and programmes(local, regional and international) that would be relevant to the local market.
- Scopes the market and assess clients’ needs to identify training opportunities.
- New Programme Development through research and client feed-back and working with faculty to improve existing programmes and develop new ones.
- Research and contract facilitators for programmes being offered.
- Conduct client meetings and develop proposal based feedback.
- Ability to negotiate and manage cost.
- With guidance from Manager, can negotiate, set up and manage external relationships with clients and other business institutions.
- Aggressively sells programmes via email, post, telephone, newspaper advertisements and meetings.
- Utilize the Unit’s database to create contacts and list of potential participants of programmes.
- Liaise with the Communications and Marketing Development departments (internal) concerning brochure design and advertisements.
- Collaborate with team members on the development and execution of programmes in an efficient and timely manner.
- Add value to the work of the department by performing relevant administrative and technical tasks to service stakeholder requirements.
- Ensure that the institution’s quality standards are adhered to by participants as well as facilitators.
- Prepare manuals utilized within programmes and ensure they are of the highest quality and standard in keeping with that of the institution.
- Continuously improve work processes for greater efficiency and effectiveness.
- Tracking of client behaviour patterns to determine strategies for growth
- Tracking of competitor behaviours and making decisions based on these behaviours to position the centre as a training leader
Job Requirements:
Communication Skills such as:
- WRITING: Ability to communicate clearly and effectively in writing by use of various forms of business communication via emails, facsimile, letters, reports, memorandums etc.
- SPEAKING: Ability to communicate clearly to all stakeholders (peers, contractors, clients and other staff members)
- ACTIVE LISTENING: ability to listen and demonstrate understanding of the concerns of stakeholders.
Marketing Skills:
- Liaise effectively with Clients
- Acquire solid knowledge of programme content
- Ability to design and develop advertisements and brochures
- Ability to develop Marketing Strategies
Interpersonal Skills such as:
- CUSTOMER RELATIONS: Ability to effectively deal with customer issues and requests, queries and complaints in a manner that supports quality customer care and service.
Analytical and Problem-Solving Skills such as:
- CRITICAL THINKING: Ability to apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- JUDGEMENT AND DECISION-MAKING: Ability to consider relative costs and benefits of potential decisions and make the most appropriate choice.
- PRIORITIZING: Ability to prioritize and use problem –solving skills to determine the best strategies in addressing student and client issues quickly and effectively
Qualification
- Minimum Qualification - Masters in Business Administration or related field
- Advance Skills in Microsoft Office Suite
- 2 years experience in the field of education
- Work experience in a related field
- Experience in Event Planning and Management
ALL STAFF MUST DEMONSTRATE:
Research Skills:
- Ability to use search engines and other tools on the internet for research purposes
Administrative Skills:
- Ability to prepare invoices
- Ability to prepare manuals and ensure quality control
- Ability to prepare certificates
- Ability to prepare correspondence
- Filing
Personal Attributes:
- Ability to work productively with little or no supervision
- Self-motivated
- Strong interpersonal skills and comfort in working within a team
- Excellent Customer Service skills
- Ability to multitask and prioritize
- Ability to influence and persuade others
- Good presentational skills
- Ability to work in a fast paced and challenging environment
NB: Please note that this is the primary portfolio of a Programme Specialist in the Executive Education and is not limited to the above and maybe subject to change depending on the needs of the organisation