Product Specialist

This person will also take responsibility on developing, maintaining and spreading throughout the organisation - and externally - product expertise while working with the sales and marketing team supporting their needs.

• KEY RESPONSIBILITIES:
• Responsible for organizing, coordinating and preparing the content of the Product Training both internally and externally (if required).
• Responsible for the control and administration of product samples.
• Work with PR on content for specialist press.
• Responsible for developing, maintaining and spreading Product Expertise.
  • Work with business units in developing business plans to achieve company revenue goals.
  • Analyze competitive marketplace and industry trends to accordingly develop business strategies for revenue generation.
  • Establish pricing strategies and guidelines for new product development.
  • Obtain customer feedback and suggest appropriate product revisions.
  • Coordinate with engineering and manufacturing teams in product development activities.
  • Recommend product enhancements and updates to identify new business opportunities.
  • Support marketing team in developing sales and marketing strategies for profitability.
  • Conduct product and sales trainings to marketing team.
  • Provide support for marketing collaterals, advertising materials, marketing campaigns, tradeshows and other promotional activities.
  • Assist in new product introduction and release activities.
  • Coordinate with cross-functional teams to provide product engineering, development, management and sales solutions.
  • Address customer issues and concerns in a timely fashion to ensure customer satisfaction.
  • Work with business team to identify new customers and to retain existing customers.
  • Stay up-to-date with product knowledge, business flow, sales process and market dynamic.
  • Maintain complete documentations for all product related activities.

• Assist in monthly/annual stock taking as required.
• Promote safety awareness and the development of a Safety Culture within the company.
• Liaise with external customers/contractors/suppliers as and when necessary.
• Compliance with all EIL Group Policies.