Processing Agents - Payments Processing

Responsible for executing all electronic and manual input functions relative to the Payments & Trade, Payments Processing department.

KEY RESPONSIBILITIES

Data input of incoming/outgoing wires, according to payment instructions.

Establish Foreign Currency Standing Orders.

Process cheques on deposits.

Prepare work for data prep and Internal Control.

Contribute to minimizing losses due to duplication and reduce operational and unit costs.

Generation of SWIFT reports for quality control and record purposes.

Ensure accurate and timely booking of all foreign transactions over the stipulated limit for all currencies.

Report any suspicious transactions to Team Lead, Payments Processing.

Identify and proactively escalate all potential claims to the Resolution Officer in a timely manner.

Adhere to exception processes established within P&T to mitigate operational, reputational, and business risk.

Provides timely input and feedback to Team Lead, or relevant service partner in a continuous effort to improve quality and productivity i.e., straight through processing.

Deliver high quality, timely, and error free service to clients and service partners.

Avoid sundry losses and minimize risk through the effective management of confidentiality, and Code of Conduct requirements.

Further ensure that operational, financial, and reputational risk is mitigated through the prioritization of workflow and being aware of various cut-off times and associated responsibilities.

Responsible for the development of a continuous learning philosophy by enhancing competencies through self development plans i.e., coaching, RBC Campus, cross-training, job shadows, etc.

QUALIFICATIONS/EXPERIENCE

• Certificate in Management (e.g. ABE certification) is preferred
• Payments experience required

CRITICAL SKILLS

• Ability to multi-task and adjust to the demand/needs of our clients and service partners
• Attention to details with strong organizational skills
• Good knowledge of Swift
• Excellent key boarding skills
• Clear and effective written and verbal communication abilities
• Very strong client first orientation
• Working knowledge of Microsoft suite of productsAbility to accommodate potential requirement for flex/shift hours as needed to effectively support other Caribbean jurisdictions