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Digicel

Pre-Sales Consultant

Digicel

  • Port-of-Spain
  • Not disclosed
  • Permanent full-time
  • Updated 26/06/2014
  • Aileen Sutherland

After 12 years of operation, Digicel Group Limited has over 13 million customers across its 31 markets in the Caribbean, Central America and Asia-Pacific. The company is renowned for delivering best value, best service and best network.

After 12 years of operation, Digicel Group Limited has over 13 million customers across its 31 markets in the Caribbean, Central America and Asia-Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Cup. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean.
Visit www.digicelgroup.com for more information.
The Pre-Sales Consultant will be responsible for preparing technical proposals (hardware and software solutions) according to clients' specifications (RFC's and RFP's) through the selection of Digicel's strategic partner's products. He / She will validate the technical solutions to ensure sales quality, customer satisfaction and company standards. He / She will serve as an expert in all aspects of designing and application/solution development as well as provide assessment on complex projects as deemed necessary.
KEY FUNCTIONS:
  1. Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
  2. Develops technical proposals according to client's RFQ's, RFI's and RFP's.
  3. Prepares the descriptive proposals of the different projects to be presented, including scope of the project, task/activities and implementation schedule.
  4. Jointly with Account Executive, ensures that the proposals are within the company's gross margins and other financial targets.
  5. Analyzes price and prepare costs estimates, once the scope and technical configurations are defined.
  6. Responsible for Pre-Sales for Cisco and Avaya Unified Communications.
  7. Responsible for Pre-sales for Cisco Routing and Switching Solutions
  8. Responsible for Pre-sales for Datacenter solutions
  9. Responsible for Pre-sales for Digice's Cloud PPBX solution
  10. Provides technical support for accounts in assigned territory.
  11. Performs technical presentations for customers, partners and prospects.
  12. Assists with the development of formal sales plans and proposals for assigned opportunities.
  13. Request and send information to clients for their RFPs, RFIs and RFQs, to ensure that project scope, assumptions and specifications are clear and defined.
  14. Coordinates and holds working meetings with Account Manager and clients, as part of the development of the technical proposal.
  15. Chooses Digicel strategic partners products that better fit to clients requirements.
  16. Participate in the selection of vendors through active participation in the company technical committees.
  17. Transfers information's to the project Managers and Leaders of the different projects for its executions
  18. Provides technical know-how to the Account Manager and other members in the team
  19. Carries on technical marketing activities, such as: presentations, demos and introduction of new technology
  20. Continually meets the clearly defined KPI's set out by your manager aligned to the company's goals and objectives
  21. Ensures that new technologies are added to the company's solutions through its inclusion in the different manufacturer's lines of products.
  22. Develops and maintain relationships with vendors and manufacturer contact (Cisco, Avaya, VMware, Fortinet, Checkpoint, Distributors)
  23. Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
  24. Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.
MINIMUM QUALIFICATIONS AND EXPERIENCE:
  • Bachelor's Degree in Information Technology or Engineering.
  • 3 to 5 years of experience with Pre Sales in Cisco unified Communications and routing and switching.
  • 1 to 3 years of experience with Presales in datacenter solutions (Servers, Firewall, Virtualizations)
  • Solid Cisco voice skills (Call Manager, Unity, UCCX, Telepresence).
  • Hold a CCNA certification. CCNP/CCDP would be considered a valuable asset
  • Experience in Avaya Voice and Scopia solution design would be considered a valuable asset
  • Solid Knowledge in Avaya Communications Solution ( IP office, Aura, etc)
  • Experience in and with the mobile telecommunications sector would be considered a valuable asset.
  • An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements

Ref: TT-075-09-2013

Digicel

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