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Outbound Call Centre SALES Agent
Digicel
- Kingston and St. Andrew
- Not disclosed
- Permanent full-time
- Updated 05/07/2014
- Monifa Hayden
After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia Pacific. The company is renowned for delivering best value, best service and best network.
After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies Cricket Team and is also the title sponsor of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti, Papua New Guinea and Trinidad & Tobago which focus on educational, cultural and social development programmes.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Myanmar, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean.
Visit www.digicelgroup.com for more information.
We invite applications for a new Digicel Opportunity - Business Solutions Outbound Call Centre SALES Agent - Recurring Revenue
Primary objective of the job:
The main objective of this individual will be to grow recurring business solutions revenues through assigned channels and to build and develop relationships with relevant parties in accordance with business strategy. The candidate will have to achieve set targets & objectives drawing on all products within the Business Solutions Product Portfolio. To achieve this primary objective he/she will prospect for recurring revenue opportunities for Digicel business by calling existing clients and new prospects.
The main objective of this individual will be to grow recurring business solutions revenues through assigned channels and to build and develop relationships with relevant parties in accordance with business strategy. The candidate will have to achieve set targets & objectives drawing on all products within the Business Solutions Product Portfolio. To achieve this primary objective he/she will prospect for recurring revenue opportunities for Digicel business by calling existing clients and new prospects.
Objectives:
- To achieve sales targets from new orders in the assigned channels and accounts, and retain revenue within these accounts
- To introduce business solutions and lead generation campaign initiatives as required
- To identify, qualify and close business to meet set targets
- To identify and pass-on to relevant business unit, opportunities for cross-selling other Digicel Business services
- To build relationships with customers and prospects
- To work closely with Service Delivery and Premium Corporate Customer Care (PCCC)team to ensure customer orders and services are delivered and activated promptly
- To introduce business solutions and lead generation campaign initiatives as required
- To identify, qualify and close business to meet set targets
- To identify and pass-on to relevant business unit, opportunities for cross-selling other Digicel Business services
- To build relationships with customers and prospects
- To work closely with Service Delivery and Premium Corporate Customer Care (PCCC)team to ensure customer orders and services are delivered and activated promptly
Number of persons managed/supervised and their positions:
- N\A
- N\A
Main Duties and Responsibilities:
- Place outbound calls to current and potential customers to prospect and sell Digicel Business products and solutions.
- Place calls for promotional pricing campaigns.
- Remain current about Digicel products and services.
- Liaise with Dealers and channel partners
- provide information on products and services
- training and support
- Perform other duties as required.
- Place outbound calls to current and potential customers to prospect and sell Digicel Business products and solutions.
- Place calls for promotional pricing campaigns.
- Remain current about Digicel products and services.
- Liaise with Dealers and channel partners
- provide information on products and services
- training and support
- Perform other duties as required.
Academic qualifications and experience required for job:
- 5 CXC or GCE O'Level passes or CAPE including English Language and Mathematics or a quantitative subject
- 2-5 years telesales or related experience in a business to business outbound environment.
- Experience selling technology solutions
- High energy, self-motivated, enthusiastic, ambitious, goal-oriented, and success driven
- 5 CXC or GCE O'Level passes or CAPE including English Language and Mathematics or a quantitative subject
- 2-5 years telesales or related experience in a business to business outbound environment.
- Experience selling technology solutions
- High energy, self-motivated, enthusiastic, ambitious, goal-oriented, and success driven
Functional Skills:
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Excellent telephone techniques
- Time management skills
- Ability to work well under pressure
- Telecoms experience
- Strong problem solving skills
- Proficient Word, PowerPoint, Excel, Access, Outlook application skills.
- Ability to probe and identify customer issues and problem solve using consultative selling skills.
- Ability to interact with others in a positive manner.
- Ability to set and achieve goals by maintaining activity level without direct supervision.
- Ability to stay on target regardless of interruptions.
- Ability to prioritize and complete tasks within allotted time frames.
- Excellent oral and written communication skills
- Excellent interpersonal skills
- Excellent telephone techniques
- Time management skills
- Ability to work well under pressure
- Telecoms experience
- Strong problem solving skills
- Proficient Word, PowerPoint, Excel, Access, Outlook application skills.
- Ability to probe and identify customer issues and problem solve using consultative selling skills.
- Ability to interact with others in a positive manner.
- Ability to set and achieve goals by maintaining activity level without direct supervision.
- Ability to stay on target regardless of interruptions.
- Ability to prioritize and complete tasks within allotted time frames.
Internal/External contacts:
- All departments
- All the company's business customers within the assigned sector/s
- All departments
- All the company's business customers within the assigned sector/s
Authority:
- N/A
- N/A
Working Condition:
- Predominantly 8a - 5p
- May occasionally be required to work outside of normal working ours to meet the needs of clients
- Predominantly 8a - 5p
- May occasionally be required to work outside of normal working ours to meet the needs of clients
Key Performance Indicators:
- Agree and achieve relevant training paths which will align with ICT strategic development across multiple vendor technologies
- Sales Performance (new business and revenue contribution)
- Other SMART Objectives agreed in DPR's
- Full use of Salesforce.com as CRM tool in daily activities
- Agree and achieve relevant training paths which will align with ICT strategic development across multiple vendor technologies
- Sales Performance (new business and revenue contribution)
- Other SMART Objectives agreed in DPR's
- Full use of Salesforce.com as CRM tool in daily activities
In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.
Ref: JAM - 4/7/2014