Optical Store Manager

To co-ordinate the day to day operations of the branch and ensure that all targets are met or exceeded, while consistently improving the overall business and surpassing customers’ expectations

Applications are invited for the position of Store Manager for our Optical Rio Claro location.

PURPOSE: To co-ordinate the day to day operations of the branch and ensure that all targets are met or exceeded, while consistently improving the overall business and surpassing customers’ expectations

 DUTIES AND RESPONSIBILITIES:

• Manages the performance of staff to ensure that departmental goals are met; engages in staff training, discipline and motivating, and directs duties accordingly
• Ensures that the agreed turn-around time for product delivery is achieved to ensure that customers receive service that exceed their expectations
• Ensures that the store is merchandised and maintained in optimum condition and with adequate security to uphold standards such as excellent product display, pricing, store aesthetics and ensure there are no out of stock situations
• Generates reports to identify if there are any outstanding bookings, discrepancies, etc and makes recommendations based on findings
• Monitors controllable expenses for the branch e.g. overtime, and take necessary corrective action to ensure they are maintained within budget
• Organizes activities with staff on a monthly basis to host at least one sale driven event in store
• Conducts daily health and safety checks and ensure that the store is maintained within the stipulated risk management guidelines
• Performs any other duties that may be assigned by the Chain Manager

 QUALIFICATIONS/EDUCATION AND EXPERIENCE:

• Degree in Business Management studies or related discipline
• Certificate in Microsoft Office
• A minimum of three (3) years managerial experience
• Experience in a customer service environment would be an asset

 KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to present reports and recommend strategies, maintains a high standard of honest and ethical behaviour
• Possess a ‘hands on’ approach with a view to resolving the issues that are negative to the department
• Sound decision-making, analytical and conflict resolution skills
• Excellent written and oral communication skills and the ability  to cope well in stress-related environments
• Ability to meet deadlines and respond to concerns and issues on very short notice
• Possesses leadership, coaching and team building skills