Reporting to the Site Manager, the Senior Supervisor is responsible for the day to day call centre operations within the assigned lines of business which specialize in providing the ultimate customer experience for various telecom services.
Why Join Us?
Advantage Communications is an outsourced contact centre company operating in both Jamaica and Canada. We’re known as “the nice guys” in the contact centre industry and have kept a relatively low profile in the marketplace over the last 18 years. Advantage has created a culture of reliable and engaged staff that have become ambassadors of our brand. We hire capable and innovative individuals who share in our values and fit within our culture. We want to you to become part of our team.
“The only people we treat better than our clients, are our employees. We love our staff,” Kent MacPhee, President & CEO of Advantage Communications Inc.
SUMMARY
Reporting to the Site Manager, the Senior Supervisor is responsible for the day to day call centre operations within the assigned lines of business which specialize in providing the ultimate customer experience for various telecom services. This role will be accountable for the maintenance and optimization of processes, systems, and performance associated with the assigned lines of business. While taking accountability for process improvement initiatives and performance results the Operations Supervisor will oversee both agent and support teams. They will work in partnership with all members of the management team to sustain and increase business growth, client satisfaction, and employee morale.
Location: Kingston, Jamaica
Reports to: Site Leader
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following however other duties may be assigned.
Responsible for the call centre operations within the assigned line of business which includes oversight of both support and agent groups. Also responsible for the oversight of the call centre in the absence of support for other lines of business. Duties include but are not limited to:
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
This position will be responsible for the direction and supervision of up to six (6) direct reports.
KNOWLEDGE AND SKILLS
EXPERIENCE
EDUCATION
OTHER
About Us
“Our team has created culture of caring within our organization where employees come first. We have a strong and innovative team, one that I am proud to be a part of,” Ryan L. White, Director of Human Resources.
Advantage Communications is a trusted partner in outsourced business solutions for high-growth and Fortune 1000 companies in the telecommunications and banking verticals. Since 1996, the company has developed a strong reputation for creating meaningful jobs, boasting some of the lowest turnover rates in the industry. Advantage has locations in Atlantic Canada and Jamaica providing outsourced technical support, help desk, and customer care solutions for clients across North America.
Visit us on the web at www.advantagecall.com.