Office Manager

Office Manager

OFFICE MANAGER

Directing and co-ordinating office services and related activities including developing and supervising programs for the maximum utilization of services and equipment.

• Supervising and co-ordinating the activities of clerical and administrative support workers.
• Arranging internal office moves and providing arrangements for office meetings.
• Resolving customer complaints and answering customers' questions regarding policies and procedures.
• Supervising the work of office, administrative or customer service employees to ensure adherence to quality standards, deadlines and proper procedures, correcting errors or problems.
• Providing employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
• Implementing corporate and departmental policies, procedures and service standards in conjunction with management.
• Evaluating employees' job performance and conformance to regulations and recommending appropriate personnel action.
• Facilitates day-to-day operations (such as distributing building access keys, etc.).
• Reviewing records and reports pertaining to activities such as production, payroll and shipping to verify details, monitor work activities and evaluate performance.
• Recruiting, interviewing and selecting employees.
• Interpreting and communicating work procedures and company policies to staff
• Discussing job performance problems with employees to identify causes and issues and to work on resolving problems.
• Training and instructing employees in job duties and company policies or arrange for training to be provided.
• Negotiating the purchase of office supplies and furniture, office equipment etc. for the entire staff in accordance with company purchasing policies and budgetary restrictions.
• Any other related task that supports the job function of Office Manager.