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After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia-Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Cup. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes. Visit www.digicelgroup.com for more information.
Number Portability Project/ Programme Manager
The role of the Project Manager is to plan, execute, and finalize the implementation and rollout of the Number Portability Programme within Digicel
You will be responsible for coordinating efforts across all business units to ensure the necessary systems and business processes are designed according to Industry standard and in compliance with our Regulator guidelines. It is imperative that project is managed within strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver this programme according to plan.
The Project Manager will also define the project's objectives and oversee quality control throughout its life cycle. Delivery of detailed project plan , dependencies must be delivered and adhered to. Delivery times for this project will be hinged on the mandated milestone indicators that are in place to measure project progression. The position entails sticking to a project plan and timeline, immediately identifying issues, escalation of their root cause and to initiate corrective action to return the project in addition, as manager you are required to monitor the deliverables of the team.
Responsibilities:
Initiates projects following appropriate project management methodology including gathering and defining comprehensive project requirements, ensuring for strategic alignment, developing project charters, project plans, budgets and schedules, determining staffing requirements, and forming cross-functional project teams.
Defines and follows project management methods, procedures, and quality objectives, including metrics for assessing progress.
Balances workload, provides technical and analytical guidance and work direction to project team, including scheduling, assignment of work, review of project efforts and removal of roadblocks which inhibit project success.
Ensures that all team members have the tools and training required to perform effectively, and provides the team with constructive feedback as it pertains to project performance.
Assesses variances from the project plans, budgets and schedules, develops and implements changes as necessary to ensure that the project remains within specified scope and is within time, cost, and quality objectives, and keeps management aware of the situation.
Evaluates and ensures for sponsor/client satisfaction at project completion.
Drafts contracts and Service Level Agreements and manages RFIs/RFPs for evaluation, selection and procurement of products and/or services from vendors.
Identifies potential areas for improvement in current methodologies and provides coaching to project managers.
Develops and maintains a productive working relationship with project sponsors, vendors and key clients.
Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
Performs other related duties as required.
Qualifications & Experience:
PMI - Project Management Professional Certification
Bachelor's Degree in Business and/or Information Technology or related discipline
Proven Experience in Risk Management
3 years within a telecommunications environment
Exposure to Number Portability Implementations
Knowledge of Telecom Technical systems and methodologies
Business Process mapping & design
8am - 5pm (Working outside of normal working hours will be expected if the requirement arises)
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Number Portability Project/ Programme Manager
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