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Ref: APPLY TODAYC

NOW HIRING ONLINE CHAT AGENTS NON PHONE BASED POSITIONS /TRAVEL/ TELEPHONE BANKING AGENTS IN MONTEGO BAY

  • St. James
  • Not disclosed
  • Permanent full-time
  • Updated 17/02/2017
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Description

ONLINE CHAT AGENTS- NO PHONES/TRAVEL AND TELEPHONE BANKING AGENTS NEEDED IMMEDIATELY

 

ATTEND OUR OPEN HOUSE EVERY TUESDAY IN THE MONTH OF FEBRUARY FROM 10AM TO 4PM

IMMEDIATE OPENINGS !!!

 

 NOW HIRING FOR ONLINE CHAT AGENTS (NON PHONE BASED POSITIONS) ,TRAVEL AND TELEPHONE BANKING AGENTS

 

A SECONDARY SCHOOL LEAVING CERTIFICATE
OR

HEART LEVEL II CERTIFICATE QUALIFIES YOU TO APPLY!

NEW INCREASED BASE PAY!!

 

*** Applicants must be at least 18 years of age,
present Valid Photo ID, TRN, NIS, Original and Photocopy of Proof of
Qualifications, Birth Certificate. **

 

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation,analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning –Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at Conduent.com

 

Our employees enjoy:

  • Compensation package inclusive of base plus incentive and shift differential for some shifts
  • Convenient onsite clinic,7-days per week providing affordable healthcare access
  • Free shuttle service
  • Health Insurance Benefits
  • Company paid Life Insurance coverage
  • Educational Assistance Program
  • Free internet access
  • Flexible shifts
  • Career and Employee Development –Grow your career and earn possible promotions to Leadership
    positions and Operational roles in Information Technology, Human Resources, Accounts
  • Exciting opportunity to work across diverse industries-Healthcare, Retail, Travel, Banking and Technology
  • Twice-monthly Business Day (on-site financial company visits, providing service and convenience to employees)
  • Active Sports Programs with vibrant interdepartmental and business house competitions in basketball

 Responsibilities-Chat Agent

Working in a call center environment, you will  assist multiple customers with technical issues and other inquiries through chat scenarios.  Your responsibilities will include, but are not limited to the following:

  • Ability to navigate  through multiple computer applications with speed and accuracy.
  • Ability to work simultaneously with multiple customers via Chat to resolve technical and procedural inquiries.
  • Maintaining  a high level of world-class customer service/professionalism to a wide range of customers. 
  • Ability to adjust work schedules as needed considering open flexibility

 

Customer Care Associates perform the following duties:

  • Gathers information, researches/resolves  inquiries and logs customer calls
  • Communicates appropriate options for resolution in a timely manner

  • Informs customers about services available and assesses customer needs

  • Provides functional guidance, training and assistance to lower level staff

  • Provides assistance, training and troubleshooting support to lower level staff

  • Schedules work to ensures accurate phone overage; monitors priority of calls and shifts escalated calls to assure
    resolution to problems

  • Prepares standard reports to track workload, response time and quality of input

 

Ideal Candidates should possess the following skills/experience:

  • At least a Secondary School Leaving Certificate or Heart Certificate level II for Chat and Travel  Agents and four or more CXc subjects for Telephone Banking Agent
  • Flexibility to work any shift 8 hour within a 24 hour period including weekends and holidays
  • Basic computer and internet knowledge and be able to type 30 wpm
  • Excellent customer service and communication skills (verbal & written)
  • Excellent listening skills
  • Excellent time management and prioritization skills
  • Adaptable and able to manage change while maintaining a positive attitude
  • Strong attention to detail skills

 

*** Applicants must be at least 18 years of age, present valid Government issued  photo ID, TRN, NIS, Original and Photocopy of Proof of Qualifications, Birth Certificate. Applicants must have a clean Police record(company-paid) and may be subject to drug screen***

 

Conduent

Conduent

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