The successful candidate will be required to lead the Insurance operations function by ensuring customer satisfaction and consistency in the delivery of National Insurance Services through a network of Service Centres in accordance with the Board's Strategic Objectives, Policies and Procedures.

DUTIES INCLUDE

• Manage the provision of Insurance Operations services within agreed costs and approved standards of quality, turnaround time and customer interaction through immediate subordinates with responsibility for:

1. Service Centre Area Operations
2. Processing of Claims for disallowance, ratification and medical advice
3. Claims Appeals
4. Reciprocal Claims
5. Processing of Benefit Vouchers
6. Contribution Income/Collection Data

• Recommend Insurance Operations policies that are in keeping with National Insurance Law and Regulations and promote achievement of the Business Unit objectives while safeguarding the assets of NIBTT.
• Initiate, develop, and review and implement practical Insurance Operations procedures and controls that are in keeping with National Insurance Law and corporate policies and procedures to ensure consistency in the delivery of Insurance Operations products and services, minimize errors or acts of fraud and safeguard Insurance Operations files and data.
• Consult with the Legal Department on matter of law and promulgate approved positions throughout the insurance Operations Business Unit.
• Monitor the performance of immediate subordinates, providing advice on technical and administrative matters and providing training as required.
• Guide the Medical Advisors on matters relating to legislation, policies and procedures and appeal matters.
• Guide the Medical Advisors on matters relating to legislation, policies and procedures and appeal matters.
• Participate in the development of the Corporate Strategic and Business Unit plans advising on strategies and resources needed to improve the delivery of Insurance Operations products and services in particular Registration, Contribution Income Collection, Claims Administration, Data Collection and Customer Service Management.
• Participate in the conduct of Actuarial Reviews and recommend amendments to the National Insurance Law that are administratively feasible and protect the NI system from abuse yet meet customers’ needs.
• Represent the Insurance Operations Business Unit on various committees and co-ordinate the Business Unit’s efforts in meeting the approved objectives of the particular committee.
• Assess recommendations arising out of the conduct of audits and system reviews and implement where necessary.
• Evaluate proposed changes to systems and products and implement approved changes.
• Ensure preparation of budgets and training needs to meet Business Unit objectives.
• Liaise with appropriate Managers in ensuring that needed resources are acquired and staff training pursued.
• Ensure compliance with the Board’s Human Resources and other policies and procedures.

QUALIFICATIONS AND EXPERIENCE

Education:

• Post Graduate Degree in Management/Social Sciences/Arts or equivalent

Experience:

• Eight (8) years experience with four (4) years at management level in a customer driven organization or
• Any relevant combination of qualification and experience.