Responsible for working with Customer experience team to capture and track contact center stats, Fields services reporting, and all related customer issues
Job title | Lead Customer Experience Performance |
Location | Jamaica |
Division | Technology |
Reports to | Head of Capacity and Performance: Gregory Smith |
Direct Reports | None |
Purpose of the Role
Responsible for working with Customer experience team to capture and track contact center stats, Fields services reporting, and all related customer issues. Drive the integration of these metrics into the Network data and ensuring proper granularity of the data. .
Primary Accountabilities
Experience
Skills
Key Behaviors
Educational Qualifications
University degree (BSc) in Electrical Engineering (Electronics & Telecommunications), Computer Engineering or Computer Science or relevant discipline required.
Working Practices & Relationships:
Other Functions
Liaises with: Suppliers of Telecommunications equipment and services; Contractors; Key Customers