After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia Pacific. The company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies Cricket Team and is also the title sponsor of the Caribbean Premier League. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti, Papua New Guinea and Trinidad & Tobago which focus on educational, cultural and social development programmes.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Jamaica, Martinique, Myanmar, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean.
We invite applications for a new Digicel Opportunity - Systems Infrastructure Engineer
Primary objective of the job:
Day to day systems administration to ensure 99.99% availability. Support application and database administrator teams to deliver projects in a timely manner and provide the best services. Monitor infrastructure proactively and plan maintenance activities.
Number of persons managed/supervised and their positions:
Main Duties and Responsibilities:
- Installation, configuration and upgrading Unix/Linux OS.
- Establish and maintain sound backup and recovery policies and procedures.
- Get involved in new projects design and implementation.
- Implement and maintain systems security (create and maintain users and roles, assign privileges).
- Perform OS tuning and performance monitoring.
- Setup and maintain documentation and standards.
- Work as part of a team and provide 7x24 support when required.
- Perform general technical trouble shooting and give consultation to different teams.
- Interface with vendors for technical support.
- Maintaining servers/storages/backup infrastructures.
Academic qualifications and experience required for job:
- First degree in the field of computer science
- Five years of work experience.
- Three years' experience in Unix/Linux administration.
Functional Skills:
- Hands-on experience in troubleshooting OS issues.
- Good understanding of backup/restore technologies.
- Good knowledge of hardware installation and troubleshooting.
- Good knowledge of systems security management.
- Good knowledge of shell scripting.
- Good communication skills with management, development teams, vendors.
- Able to conduct research into issues and products as required.
- High self-motivated and directed.
- Proven analytical and problem-solving abilities.
- Excellent written and oral communication skills.
- Keen attention to detail.
- Ability to handle multiple projects and deadlines.
- Ability to make fast and logical decisions.
- Good understanding of Digicel goals and objectives.
- Ability to prioritize and execute tasks in high-pressure environment.
- Ability to present ideas in both technical and user friendly language.
Internal/External contacts:
- Internal: IT & technical teams
- External: hardware vendors (Dell, HP, Oracle...)
Authority: (those task in which there is total control and autonomy in execution - e.g. approving vouchers, signing cheques, delegating task.) Please state limits where possible.
- Access to most of UNIX servers with super admin privilege.
Working Condition: (e.g. dust, dirt, heat, abnormal hours, frequent travel, overtime, etc.
- On call shift.
- Some Overtime.
Key Performance Indicators:
- Successful backup ratio > 95%
- Service tickets closure > 85%
- IT Infrastructure availability 99%
In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.