IP Engineer

After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia Pacific. The company is renowned for delivering best value, best service and best network.

We invite applications for a new Digicel Opportunity - IP Engineer

Primary objective of the job:
The IP Network Engineer is responsible for the technical system operations, and maintenance of Digicel's IP infrastructure. This includes the enterprise core and edge networks, WiMAX broadband core and access networks, international points of presence in Miami and New York.

The engineer is also responsible for providing technical expertise for the continued development of the Wireless broadband IP infrastructure and providing technical support to key stakeholders in developing and implementing products and services to enable Digicel to deliver high quality Internet and wireless broadband services to our customers and business partners.

To seamlessly integrate the existing Internet/IP and Data infrastructures across the region in providing an efficient, homogenous, autonomous and secure environment, capable of satisfying the needs and expectations of our customers and Regional networks.

Number of persons managed/supervised and their positions:
None

Main Duties and Responsibilities:
- Ensure that Digicel's IP infrastructures and applications meet the needs of company's business strategy, Customer management and Next Generation networks.
- Ensure the high availability and reliability of the network supporting the region's Internet/IP and Data systems and networks.
- Design and implement an autonomous Internet and IP/Data networks to support business and customer needs.
- Select the appropriate networking and physical hardware devices to ensure technical integration with existing plug and play architecture
- Liaise with hardware/software suppliers and ensure that all support/maintenance contracts are adequate and offer best value to the business.
- Develop processes and procedures outlining clear operational guidelines.
- Ensure that new initiatives achieve the desired value proposition
- Facilitate the integration of Network Management (NOC) with full capabilities of effecting surveillance, monitoring and first line trouble shooting of all network nodes/elements.
- Install, Configure and manage Network management systems and conversant with IP network management concepts and procedures
- Ensure that all systems and network elements are designed and implemented with appropriate level of security, consistent with enterprise security policy.
- Perform R&D with a view of continuously improving on, technology, products and services and customer care.
- Establish and communicate appropriate service level agreements (SLA's) for measuring the productivity of key business processes and respective applications
- Liaise with stakeholders to ensure timely development and deployment of new products and services.
- Provide timely and accurate reports as per business requirement.
- Ensure that all network elements are adequately secured against vulnerabilities by employing the relevant IT security best practices.
- Maintain all major network elements so as to achieve 99.99% availability
- Ensure the speedy resolution of all service affecting faults on the IP network in accordance with agreed service level agreements.

Academic qualifications and experience required for job:
- B.Sc. or equivalent with at least five (3) years experience in IP & Data technology
- Cisco CCNA certification

Functional Skills:
The individual must have practical experience with:
- Network configuration, design and management, including router, firewall, network Access servers, core network, WIFI/WiMAX, CPE'S, BGP peering and domain management
- Knowledge of Data Communications, including an in depth understanding of TCP/IP, LAN/WAN protocols, Video, Frame relay, ATM, wireless technologies and VOIP.
- Knowledge of network equipment: routers, bridges, RAS, BRAS and switches
- Knowledge of host based, network security, firewalls, intrusion detection, and syslog.
- In-depth knowledge of advanced IP switching and routing
- Design, operations and maintenance of an IP and ISP environment.
- Functional operations, maintenance of wireless broadband, Video and VOIP technologies.
- In depth knowledge of building and maintaining WiMAX IP core and IP access networks.
- Knowledge of Unix/Linux Operating Systems
- Domain Name concepts and configuration
- Fault management and functional integration/operation of the NOC.
- Internet and Network Security.
- Structure and operation of the internet gateway links.
- Network, planning, engineering and development.
- Equipment evaluation and selection process
- Analytical and open minded

Additionally, the individual should be familiar with:
- Management of projects, particular rolled out to a users across multiple geographies
- Growing trends with technology especially in the areas of IP/IT technology.
- Analytical and performance reporting/generating tools.
- Electronic requisitioning and work-flow based approval systems
- SLA development and performance management and reporting tools.
- Basic understanding of the connectivity and operations of a GSM network

Internal/External contacts:
The individual will be required to liaise with the following internal/external contacts.

Internal
- Digicel Business
- Mobile sales and marketing
- Product development
- Group Technology
- Project Management Office
- Information Technology
- Human Resources

External
- External contractors and partners
- Network Access Providers

Working Condition:
- Required to work normal hours of Monday to Friday 8am - 5pm
- Required to work late evenings, weekends and public holidays if required
- Required to travel to remote locations
- Required to travel overseas

Key Performance Indicators:
- Maintain the network to ensure an average annual availability within agreed SLAs
- Ensure that all faults are acknowledged and resolved within agreed SLAs
- Ensure that all service and provisioning requests are completed within agreed SLAs

In return, you will have the opportunity to work in a fast-paced, enterprising environment, where your skills will be valued and rewarded. Digicel recognizes our staff and management team are largely responsible for our success to date. Digicel's unique culture is driven by an entrepreneurial style encapsulated by our Chairman, board of directors and management, all seasoned telecom executives and industry experts with vast experience in building, expanding and marketing mobile services globally.