ICT TECHNICAL TECHNICAL TEAM LEADER (VOICE)

After 13 years of operation, Digicel Group Limited has over 13 million customers across its 32 markets in the Caribbean, Central America and Asia-Pacific. The company is renowned for delivering best value, best service and best network.

Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Cup. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team. Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes. Visit www.digicelgroup.com for more information.

1. Lead the ICT Technical Voice team to ensure teams have the tools, training, and knowledge to efficiently and effectively meet the needs of our internal and external customers.
2. Provide the required supervision to Engineers to ensure services are delivered on schedule with emphasis placed on quality
3. Manage the day to day delivery of Voice E1s, Hosted PBX solutions and SIP trunks via Digicel data circuits as well as OTT (over the top)
4. Ensure the required preventative maintenance is being performed on all core elements on schedule.
5. Ensure that SLAs for customer implementations are met and exceeded
6. Ensure that SLAs for customer support are met and exceeded
7. Manage the ICT services KPIs and KQIs to exceed customer expectations
8. Continuously improve the products and services provided to our customers by product optimisation
9. Manage new projects and products from conception to delivery
10. Perform the required R&D to ensure the services required by customers are developed and tested as required.
11. Seek opportunities to optimise the network design and the way we perform our deployments.
12. Provide weekly dashboard reports to demonstrate the productivity of the team
13. Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
14. Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.

• BSc. Electrical and Computer Engineering / Computer Science / ICT or related field of study
• Minimum of 3 years experience performing similar role / duties.
• Experience in functioning at a Leadership role in a similar area
• Working knowledge of legacy PBX systems/ solutions
• Working knowledge of SIP based PBX solutions
• Experience in working in a Switching environment
• Experience in the Operation and maintenance of Cloud Telephony systems would be considered a valuable asset.
• Experience in an ISP environment would be considered a valuable asset.
• An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.