After nine years of operation, Digicel Group Limited has 10.8 million customers across its 32 markets in the Caribbean, Central America and the Pacific. With revenues of US$2.2 billion, the company is renowned for delivering best value, bes
After nine years of operation, Digicel Group Limited has 10.8 million customers across its 32 markets in the Caribbean, Central America and the Pacific. With revenues of US$2.2 billion, the company is renowned for delivering best value, best service and best network.
Digicel is the lead sponsor of Caribbean, Central American and Pacific sports teams, including the Special Olympics teams throughout these regions. Digicel sponsors the West Indies cricket team and is also the title sponsor of the Digicel Caribbean Championships and the Copa de Naciones Digicel. In the Pacific, Digicel is the proud sponsor of several national rugby teams and also sponsors the Vanuatu cricket team.
Digicel also runs a host of community-based initiatives across its markets and has set up Digicel Foundations in Jamaica, Haiti and Papua New Guinea which focus on educational, cultural and social development programmes.
In 2004, Digicel developed Digicel Rising Stars - an annual talent show to support aspiring young music artists in the Caribbean. The show has spanned the Eastern Caribbean, Haiti, Jamaica and Trinidad & Tobago ranking as one of the top-rated shows.
Digicel is incorporated in Bermuda and its markets comprise: Anguilla, Antigua & Barbuda, Aruba, Barbados, Bermuda, Bonaire, the British Virgin Islands, the Cayman Islands, Curacao, Dominica, El Salvador, Fiji, French Guiana, Grenada, Guadeloupe, Guyana, Haiti, Honduras, Jamaica, Martinique, Nauru, Panama, Papua New Guinea, Samoa, St Kitts & Nevis, St. Lucia, St. Vincent & the Grenadines, Suriname, Tonga, Trinidad & Tobago, Turks & Caicos and Vanuatu. Digicel also has coverage in St. Martin and St. Barts in the Caribbean and has recently acquired a license in French Polynesia.
The ICT SALES MANAGER is responsible for leading and developing a team of ICT Sales Executives to drive market penetration for Digicel's Business ICT customers by winning against the competition and delivering customer satisfaction. Sustained revenue growth as well as growth in the customer base for business solutions. This position is critical in the delivery of sales targets and increased ICT connections to the Digicel network and usage by the customer base which is key to building long term, sustainable relationships through a regional team.
MAIN RESPONSIBILITIES
a) Continuously seeks and capitalizes on opportunities to exceed the expectations of customers (internal and external) by placing a keen interest on understanding and effectively resolving customer-impacting issues in a professional and result-oriented manner.
b) Owns the individual and team targets.
c) Delivering high quality results that meet long and short term priorities and commitments through systematically coaching team members in the field, management of the team, driving account planning, conducting regular opportunity reviews and forecasts.
d) Drives "Team Selling", leveraging through trusted relationships all appropriate resources including Corporate Sales Representatives and other key stakeholders.
e) Develops a high performance, highly motivated and disciplined team providing clarity in roles & responsibilities and clear alignment of roles to Corporate Sales team objectives.
f) Engages with customers at the most senior level in order to understand and deliver against Key Business Drivers and Objectives
g) Performs related work: the duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to that position.
h) Working safely is a continuing condition of employment. Digicel (Trinidad and Tobago) Ltd. is committed to establishing and maintaining a safe and healthy working environment and considers safety to be an integral aspect of every job function. As a condition of your employment, you will be required to observe and fully comply with all HSE rules / policies / procedures and applicable legislative provisions as well as wear the appropriate Personal Protective Equipment (PPE) where and when applicable.
MINIMUM QUALIFICATIONS AND EXPERIENCE:
- Tertiary level education in a related discipline or equivalent training. Ten (10) years experience in sales, marketing or customer service with a proven track record in a competitive environment in which at least 3 years at the supervisory or managerial level.
- Commercial acumen.
- Solid knowledge of commercial enterprise customer IT, voice and business requirements.
- Analytical/innovative and creative.
- Presentation skills
- Broad knowledge of IT with specific training on convergence technologies.
- Products and services knowledge
- Experience in and with the mobile telecommunications sector would be considered a valuable asset.
- An acceptable combination of academic qualifications and work experience may be considered in lieu of minimum requirements.